Hybrid Manager, Production Support – Corrections

at Transamerica

• Job title: Manager, Production Support – Corrections
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,000 - $94,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Linux, MS SQL Server, SQL
• Location requirements: Hybrid, Cedar Rapids, United States

About the role

• Manager for Defined Contribution Operations at Transamerica overseeing team activities and ensuring service delivery for internal and external customers. Leading projects and resolving escalated issues across departments in a hybrid work environment.

Responsibilities

• Establish and achieve department goals for Defined Contribution (DC) Operations teams providing services to internal and external customers.
• Direct daily team activities to complete assigned DC Operations functions, with accountability to meet company objectives.
• Set team goals, objectives, and priorities in alignment with department goals
• Facilitate resolution of escalated issues, and develop processes to mitigate future issues.
• Build and maintain positive proactive relationships with internal and external customers.
• Work with other department managers on integrated strategies, workflows and system development efforts that maximize organizational effectiveness.
• Act as the lead between the business units and the IT Group to correct system issues and/or report issues by creation of intake tickets (JIRA) with appropriate documentation.
• Continuously search for ways to improve effectiveness, efficiency, and “value added” for internal and external customers.
• Guide staff to perform detailed analysis/troubleshooting of application/process issues to identify the “root” cause of an issue with further consideration of the full impact on stakeholders.
• Define and assign resources to provide informational workshops for other divisional teams.
• Initiate and lead projects within the department.
• Evaluate staff performance and complete appraisals.
• Coach and counsel team members individually and together toward improved performance.
• Partner with trainers on the training and development of new employees.
• Participate in the interview and selection of new employees.
• During high volume periods, evaluate and execute operational tasks as needed.
• Develop and train staff on complex query statements (i.e.: UNION’s, JOIN’s, EXIST’s, etc.) using Linux, DB2 SQL and Microsoft SQL Server applications.
• Coordinate the communication of complex information to end users, upper management, and development/systems staff.
• Develop and lead cross-functional project teams based on business need.
• Coordinate on-call support for nightly batch systems support.

Requirements

• Bachelor’s degree in a business field or equivalent experience
• Five years of experience in the defined contribution or retirement field
• Two years of supervisory/management experience
• In-depth knowledge of system methodology, project management, quality assurance and testing methodologies
• Written and oral communication and interpersonal skills to interact with staff and management at all levels
• Analytical, problem solving skills and decision making skills
• Ability to handle multiple responsibilities under pressure
• Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
• Organizational skills and attention to detail
• In-depth knowledge of Mainframe (PARIS), Linux and DB2 SQL, Microsoft SQL Server, Excel, Word, SharePoint, and Access

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs