Hybrid Manager, Patient Access – Patient Access Contact Center

at Cedars-Sinai

• Job title: Manager, Patient Access – Patient Access Contact Center
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $98,321 - $172,057 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Manager overseeing Patient Access operations at Cedars-Sinai Medical Center, ensuring customer-focused service and compliance with relevant laws. Responsible for staff development and financial case management.

Responsibilities

• The Manager, Patient Access is responsible for the planning, organizing, directing and controlling of the daily operations of assigned areas, in order to meet the needs of all customers and support the Medical Center's philosophies.
• Assures that their area of responsibility maintains a customer focus by serving as a role model with consistent focus on customer relations, providing feedback regarding positive and negative customer comments and participating in customer satisfaction initiatives.
• Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned area. Maintains positive work climate, ensures appropriate staff education. Promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resources policies fairly and consistently.
• Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for interdepartmental problem-solving and supporting new concepts that enhance the functioning of area operations.
• Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
• Ensures ongoing staff compliance of staffing schedules to ensure an appropriate coverage for ongoing daily operations.

Requirements

• High School Diploma or GED required. Bachelor's degree preferred.
• A minimum of 5 years' experience in admissions management required.
• A minimum of 10 years' experience in a large complex medical center of multi-hospital system required.
• Decision Trees and Template Design: Building and optimizing scheduling structures to streamline patient access.
• Cross-Functional Collaboration: Partnering with physicians, clinical operations leaders, executive leadership, EIS, and consultants.
• Specialty Oversight: Understanding the nuances of specialty department workflows and taxonomy.
• Change Leadership: Supporting spread initiatives across multiple departments, balancing physician & clinic engagement with operational excellence.
• Strategic Communication: Confidently leading conversations with providers and executives to align access initiatives with organizational goals.

Benefits

• healthcare
• paid time off
• 403(b)