Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Lead numismatic research and programs at PCGS, a collectibles grading and authentication company. Drive market insights, content, and industry partnerships.
Responsibilities
- Guide Numismatic Market Activity and Insights: Monitor market activity, auction trends, and collector behavior to produce timely insights and concise briefings for leadership and the business.
- Steward CoinFacts and the Set Registry: Own content direction, accuracy, and day-to-day prioritization in collaboration with Product, Data, and Grading.
- Create Customer Targeted Editorial Content: Write and commission articles and analysis for PCGS publications and develop educational content.
- Serve as Numismatic Contact for Leadership and the Business: Act as internal go-to for complex numismatic questions and translate expert knowledge into clear recommendations.
- Be an External Escalation Point and Relationship Builder: Engage with key collectors, dealers, and industry partners to resolve complex issues and build trust; identify and cultivate partnerships.
- Cross-Functional Enablement: Equip Marketing, Sales, and Business Development with market context, competitive intelligence, and program updates.
- Partner with Grading and Research to ensure alignment on standards, terminology, and published guidance.
- Future Team Building: Help shape vision, processes, and talent needs for a future Numismatic Research team, including mentoring junior contributors.
Requirements
- 5 or more years in numismatics, publishing, research, analytics, or adjacent fields.
- Numismatic communicator with the ability to explain complex topics clearly across written, visual, and spoken formats.
- Analytical and market-Aware with a track record of converting data and signals into actionable insights.
- Platform-Minded and customer-centric with appreciation for how pricing, data, and content platforms serve collectors and dealers.
- Executive ready communicator who can brief leadership and represent PCGS credibly with external stakeholders.
- Collaborative operator comfortable working across Grading, Product, Marketing, and Sales.
- Emerging people leader motivated to help build a Numismatic Research capability over time.
- Demonstrated success creating content for collectors or market stakeholders.
- Established network in the numismatic community is a plu.
- Comfortable presenting to leadership and in high-visibility industry settings.
- Willingness to travel approximately 15–20% for shows, partner meetings, and PCGS events.
- Must be based in the U.S.; Collectors uses e-Verify to validate ability to work legally in the United States.
Benefits
- This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
- Remote or hybrid candidates will also be considered.
- Periodic domestic and international travel to major shows, partner meetings, and PCGS events (~15–20%).
- Accommodation to apply or interview due to a disability (email [email protected]).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Contract Manager at Urban Grid responsible for governance and administration of Power Purchase Agreements. Ensuring compliance and managing contractual risks in renewable energy projects.
Credit Risk Manager overseeing credit risk strategy for third party asset portfolios at Starling Bank. Focus on retail mortgages with responsibilities for governance and stakeholder relations.
Credit Control Manager responsible for cash collection, invoicing, and client onboarding. Overseeing team processes and compliance while collaborating with commercial managers.
Superyacht Service Manager providing quality customer service and assisting with customer enquiries at OneOcean, a maritime technology company.
Release Manager overseeing software release coordination and deployment activities. Collaborating with project teams to manage risks, schedules, and quality throughout the release process.
Medical Manager CRM at Boehringer Ingelheim leading medical projects and strategies in Belgium. Engaging with health professionals in the Cardio - Renal - Metabolic therapeutic area.
Manager driving engagement and maintaining relationships with agents and branch managers at Allianz Malaysia. Collaborating with marketing teams for campaigns and performance management.
Sales Manager providing servicing for Employee Benefits products at Allianz Life Insurance in Malaysia. Focused on business generation, client relationships, and training intermediaries.
Restructuring Manager supporting insurance portfolios for Zurich Group. Involves identifying market trends, developing buyer relationships, and managing transaction processes with a focus on exit strategies.