Member Relations Manager at the German Startup Association, engaging members and driving campaign initiatives. Focused on internal communication, membership onboarding, and building networks.
About the role
- Lead marketing and paid media strategy for Scene+'s financial partner, drive KPIs, own QBRs, and manage cross-functional programs in a hybrid Toronto role.
Responsibilities
- Report to the Account Director and manage a financial institution partnership within the Scene+ loyalty program
- Build relationships with partner stakeholders and act as a trusted strategic resource
- Collaborate with cross-functional teams (Marketing, Data Analytics) to design and execute programs meeting business goals
- Monitor performance, track KPIs, and present data-driven insights and recommendations
- Lead preparation and delivery of Quarterly Business Reviews (QBRs), integrating KPI progress and cross-functional updates
- Own and lead digital and paid media strategy, including forecasting, testing, performance tracking, and reporting outcomes
- Coordinate external and internal meetings: set agendas, track progress, distribute notes, and manage timelines
- Ensure integration of partner business objectives into operational initiatives to enhance member experience and measurable results
Requirements
- Experience in strategic account or partnerships management (ideally within loyalty, marketing, or digital environments)
- Track record of monitoring performance KPIs and producing data-driven reports
- Ability to deliver actionable recommendations based on data
- Strong project management skills: plan, prioritize, manage multiple initiatives and timelines
- Exceptional communication and stakeholder relationship-building skills
- Proficiency in PowerPoint and Excel
- Experience with dashboard/navigation tools such as Power BI or Tableau
- Ability to translate complex performance data into actionable steps
- Consultative approach to client management
- Comfortable leading Quarterly Business Reviews (QBRs) and cross-functional collaboration
Benefits
- Competitive salary and benefits package
- Performance-based bonuses
- Extra rewards from owners (discounted rates on mortgages, banking, movies, and more)
- Career development and mentorship opportunities
- Exposure to cross-company teams and diverse initiatives
- Hybrid work arrangement (in-office five days every two weeks)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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