SLA Manager coordinating SLA lifecycle to enhance customer satisfaction and internal productivity at Scaleway. Collaborating across teams in a hybrid work environment.
About the role
- Manager of Solution Consulting enhancing Veeva Data Cloud's value via pre-sales engagement. Focused on healthcare data products for life sciences companies.
Responsibilities
- Serve as the go-to expert on Veeva Compass and HCP Access, with heightened focus on its APLD data products: Compass Patient, Pathway and Data Connector
- Adopt a consultative approach, working directly with customers to understand their business needs and therapeutic area dynamics
- Design and deliver custom data assessments and product demonstrations that precisely demonstrate how Compass solves their most critical commercial use cases
- Contribute to the pre-sales framework, including standardized processes, methodologies and analysis templates
- Manage multiple analytics projects, ensuring on-time delivery
- Serve as a key thought leader for Veeva Compass, educating the industry on new and innovative product methodologies
- Collect market feedback and share it with the strategy and product teams to influence the product roadmap and future feature releases
- Serve as a trusted advisor to clients, working alongside account partners and strategists to build and maintain strong relationships at key accounts
Requirements
- 8+ years of healthcare data and/or analytics experience, with deep knowledge in areas like Oncology and Rare Disease
- Experience working with commercial teams in life sciences and managing client engagements
- A demonstrated ability to successfully engage all levels of client organizations
- Deep knowledge of and direct experience working with pharmaceutical commercial data sets, including specific data products from vendors like IQVIA (i.e., LAAD, Xponent, DDD, NPA, NSP), ICON (i.e., PatientSourceComplete, PatientSourceDuo, PrescriberSource, PayerSource, NonRetailSource), and Komodo MapLab
- Ability to analyze large datasets using SQL
- Proficiency in project management tools like Jira and Confluence
- Excellent critical thinking, analysis, and presentation skills
- A passion for bringing new products to market and entrepreneurial energy
- The ability to function as a trusted advisor to customers
- Ability to travel for customer meetings and internal events, as needed
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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