Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Experience Manager at Walt Disney Company leading operational excellence and customer advocacy across the Americas region. Focused on optimizing workflows and enhancing the sports viewing experience.
Responsibilities
- Lead and manage relationships with third-party partners as the main CX point of contact.
- Monitor performance KPIs, share best practices, and drive continuous improvements.
- Collaborate with global teams to ensure smooth implementations and optimize workflows.
- Own the sports viewer experience, including ESPN events, representing their unique Voice of the Customer.
- Expand LATAM learnings into North America, capturing and escalating key BPO challenges.
- Provide insights to local commercial teams to keep customer experience central to business decisions.
- Align strategies and feedback with regional BPO teams for effective communication and improvements.
- Manage multiple projects while maintaining daily operations and navigating complex organizations strategically.
- Understand sports-specific viewer challenges and deliver insights to VX and business teams.
- Act as liaison for local and regional sports teams to embed CX in sports-related decisions.
- Partner cross-functionally to create sports-specific training, quality guidelines, and talking points.
Requirements
- Bachelors Degree or equivalent experience
- 5+ years in high-volume customer service environments that includes 1+ years people management or operational leadership experience in fast-paced operations
- Expert in capturing and leveraging the Voice of the Customer for actionable insights.
- Experience in development and managing distribution partners
- Strong analytical, data-driven mindset with KPI interpretation to enhance customer experience.
- Solid background in Customer Experience, ideally in Viewer Experience or digital media.
- Experience managing third-party relationships and influencing cross-functional teams such quality, training, hiring, and self-service.
- Ability to travel as needed for the role
- Proven ability to lead through influence and drive continuous operational improvements.
- Proactive problem solver with excellent project management and workflow optimization skills.
- Comfortable navigating complex organizations and collaborating cross-functionally worldwide.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
E - Mobility Service & Customer Experience Specialist in Milan for A2A Energia, focusing on electric mobility services and customer satisfaction.
Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.