Hybrid Manager – Crisis Services

at Oakland Community Health Network

• Job title: Manager – Crisis Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $81,670 - $102,088 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Pontiac, United States

About the role

• Manager of Crisis Services assisting with the development of crisis service lines in Oakland County. Collaborating with teams to improve service outcomes and compliance with standards.

Responsibilities

• Assist with the development and implementation of service lines that support the full crisis continuum.
• Collaborate with internal teams and external partners to ensure seamless integration of crisis services across the behavioral health system.
• Monitor and evaluate program effectiveness using data-driven approaches to improve service delivery and outcomes.
• Ensure compliance with CARF standards and other relevant regulatory and accreditation requirements.
• Support strategic planning initiatives by identifying gaps in crisis services and proposing innovative solutions.
• Provide leadership and supervision to crisis service staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Assist in budget development and resource allocation to support crisis service expansion and sustainability.
• Represent OCHN in community meetings, stakeholder engagements, and crisis-related workgroups, advocating for system improvements and partnerships.
• Develop and maintain policies and procedures that support crisis service operations and uphold best practices.
• Coordinate with emergency services, law enforcement, and hospital systems to strengthen crisis response pathways.
• Contribute to workforce development efforts, including training, onboarding, and performance evaluation of crisis staff.
• Support data collection and reporting efforts to inform decision-making and meet contractual or regulatory requirements.
• Participate in quality improvement initiatives and help implement corrective action plans when needed.
• Assist with crisis-related communications, including public messaging, internal updates, and stakeholder engagement.
• Additional duties, as assigned.

Requirements

• Master’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice).
• LP, LLP, LPC, LMSW, LMFT.
• Minimum five years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency).
• Minimum of five years of leadership experience working within a managed care or community mental health setting.
• Knowledge of public mental health service delivery systems.

Benefits

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment in Pontiac.
• Hybrid (onsite/remote) work schedule available based on operational need.