Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Manager leading Client Success Management team at Luxury Presence. Driving client satisfaction and team success through coaching and strategy execution.
Responsibilities
- Hire, coach, and mentor a high-performing team of Client Success Managers
- Drive strategies that improve client satisfaction, retention, and expansion
- Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
- Provide onboarding and ongoing development opportunities for CSMs
- Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
- Collaborate with cross-functional teams including Sales, Product, Marketing, and SEO
- Guide the team through organizational or process changes
- Partner with CSMs to drive renewal and upsell strategies
Requirements
- 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
- 5+ years of direct client-facing experience with a proven record of driving retention and expansion
- Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
- Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
- Excellent communication skills, with the ability to influence clients, teammates, and executives
Benefits
- Equal Opportunity Employer
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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