Financial Solutions Advisor providing comprehensive financial advice and tailored solutions for clients. Building financial plans and recommending brokerage products in a client - focused environment.
About the role
- Loss Mitigation Specialist managing complex, defaulted accounts for U.S. Bank with a focus on resolution strategies and customer engagement. Involves analyzing accounts and maintaining records while ensuring compliance.
Responsibilities
- Responsible for initiating, directing and pursuing prompt remediation of defaulted accounts
- Review and analyze assigned accounts to determine enhanced collection strategy to employ utilizing the established tools and parameters
- Be pro-active in finding resolution of problematic accounts and diligence in collecting legal and other applicable fees
- Regularly contact customers with delinquent accounts in order to discuss their account status and work out payment arrangements
- Prepare loss mitigation agreements and execute with the customer
- Prepare for and provide account status updates and proposed action plans
- Provide thoughtful and tactical analysis of accounts and maintain current follow-up on accounts assigned
- Identifies and recommends strategies to maximize recovery and reduce losses
Requirements
- Bachelor's degree, or equivalent work experience
- Three to five years of experience in lending/account management activities
- Good working knowledge of credit legal principles, accounting, economics, and financial statement analysis
- Basic knowledge of lending interest rates, loan terms and conditions, and real estate methodologies
- Good negotiation skills
- Well-developed customer service/relations skills
- Effective interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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