About the role

  • IT Service Manager ensuring smooth operation and development of IT infrastructure for a leading metal processing company. Supporting staff in Düsseldorf and Dresden with IT solutions.

Responsibilities

  • First- and second-level support for employees in Düsseldorf and Dresden
  • Administration and maintenance of endpoints (PCs, tablets, smartphones, printers) using modern management tools
  • Procurement and installation of hardware, software and peripherals
  • Management and optimization of the local server infrastructure
  • Execution and monitoring of backup processes
  • Administration of security solutions and WLAN infrastructure
  • Support of cloud applications and collaboration platforms
  • Maintenance and development of the ticketing system
  • Support of Group IT in strategic projects and process optimizations

Requirements

  • Completed vocational training or degree in an IT-related field
  • At least 3–5 years of professional experience in IT administration and support
  • Strong knowledge of Microsoft products, networking technologies, and cloud services
  • Experience in IT security and mobile device management
  • Fluent German and English skills
  • Experience in technical documentation and project management
  • Excellent communication skills, service orientation, and problem-solving ability
  • Proactive and independent working style

Benefits

  • Modern working environment with respectful interactions and openness to new technologies
  • Individual development opportunities, including international prospects within the corporate group
  • Regular development reviews for career planning
  • Attractive remuneration with regular pay increases and employer contribution to company pension scheme
  • Flexible working hours and up to 50% remote work options
  • Bike leasing program for your daily fitness

Job title

Local IT Service Manager – VIP

Job type

Experience level

Mid levelSenior

Salary

€55,000 - €65,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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