Reporting & KPI Analyst responsible for analyzing and reporting on KPIs to aid decision - making. Collaborating with teams to enhance data integrity and support strategic decisions.
About the role
- Supports VP of Loan Quality performing loan reviews, control testing, and audit coordination. Maintains trackers, dashboards, and vendor compliance for Walker & Dunlop's CRE lending platform.
Responsibilities
- Support the VP of Loan Quality in executing the Loan Quality program for Underwriting & Closing
- Perform reviews, maintain trackers and evidence, coordinate audits, and ensure corrective actions are completed and effective
- Maintain the Underwriting & Closing control framework: update control inventory and evidence library
- Execute assigned evaluation steps to test design and operating effectiveness and document conclusions
- Perform loan reviews including end-to-end file testing and thematic checks against agency guides and internal standards
- Manage tracker of management action plans: update status, collect closure evidence, publish aging reports, and escalate overdue items
- Support audits by logging requests, tracking submissions, assembling response packages, and validating corrective actions through closure
- Prepare reporting dashboards and concise summaries highlighting trends, repeat defects, time-to-closure, owners, and due dates
- Maintain policy and guide-update records including calendars, version history, implementation trackers, and supporting evidence
- Track vendor compliance: maintain registry of screenings, insurance/continuity confirmations, information-security reviews, and expirations
- Run exception reports and reconciliations for critical data elements; investigate mismatches and coordinate with business and technology teams
- Perform other duties as assigned
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field required (or equivalent relevant work experience)
- 1+ years of experience in underwriting, closing, loan review/quality control, or a documentation-intensive commercial real estate finance role
- Familiarity with multifamily agency programs (e.g., Fannie Mae DUS, Freddie Mac Optigo) preferred
- Advanced Excel proficiency
- Ability to learn BI tools (Power BI or Tableau)
- Knowledge of loan underwriting, closing, and loan review processes
- Ability to run exception reports and reconciliations and investigate data mismatches
- Experience coordinating audits and managing corrective action plans
- Ability to escalate KYC/AML exceptions
- Clear written and verbal communication skills; strong organizational skills and attention to detail
Benefits
- Comprehensive benefit options (silver level Cigna Healthy Workforce Designation™)
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- Robust health and wellness program – earn cash rewards and access health resources
- Paid maternity and parental leave and other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
- Option to work remotely Mondays and Fridays (attendance generally required Tue–Thu)
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