Build strong, consultative relationships with legal ops leaders, attorneys, technologists, and innovation teams.
Lead discovery sessions and workshops to uncover business and legal needs, and match them with AI capabilities.
Deliver high-impact product demos and hands-on sessions tailored to legal workflows—showcasing advanced AI functionality.
Drive adoption and enablement through onboarding, customized training, and ongoing advisory conversations.
Serve as a technical translator between client goals and AI-powered legal solutions.
Maintain a strong, evolving understanding of AI concepts (NLP, LLMs, generative AI) and their application in legal use cases.
Partner with Product and Engineering to provide actionable feedback, validate features in beta, and influence the product roadmap.
Co-develop business cases, ROI models, and proof points demonstrating how AI adoption improves speed, accuracy, and efficiency across legal workflows.
Help clients define, measure, and report on success metrics tied to platform usage and outcomes.
Collaborate with Customer Success, Account Management, and Sales to ensure continuity across the client journey—from pilot through expansion.
Identify new use cases and help scale platform engagement within legal departments or firms.
Develop and share internal and external best practices, training content, and solution guides; contribute to webinars, blogs, or client roundtables.
Serve as a key advisor on operationalizing AI within client legal ecosystems; perform other duties as assigned.
Requirements
3+ years of legal experience (law firm, in-house counsel, or legal operations) with a strong grasp of legal workflows, challenges, and opportunities for improvement.
Demonstrated ability to work in a consultative, customer-facing role—such as solution engineering, value consulting, change management, training, or implementation advisory.
High technical aptitude and natural curiosity—comfortable learning, using, and explaining advanced software and AI systems.
Understanding of core AI and machine learning concepts (e.g., NLP, LLMs, classification, semantic search)—with the ability to confidently discuss how AI works, to both technical and non-technical stakeholders.
Strong communication skills across audiences—able to distill complexity, guide conversations, and gain stakeholder buy-in.
Organized, self-directed, and able to manage multiple accounts, timelines, and enablement programs simultaneously.
Business acumen to support ROI conversations, value modeling, and solution justification.
Exposure to SaaS products in legal, compliance, or regulated industries.
Prior experience in legal innovation, knowledge management, change management, legal operations, or product design within law firms or corporate legal departments.
Technical certifications, AI coursework, or prior work with platforms using NLP/ML technologies.
Experience supporting enterprise AI rollouts or contributing to legal transformation initiatives with high adoption and satisfaction rates.
Benefits
90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore
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