Asset Manager within PNC's Commercial Real Estate organization managing portfolios and borrower requests. Analyzing financial reports and evaluating credit risks in commercial real estate transactions.
About the role
- Case Manager assisting claimants through paid leave of absence requests and guiding them through the leave process. Ensuring compliance with established procedures and regulations throughout the process.
Responsibilities
- Assists claimants with paid leave of absence requests and guides them through the leave process
- Processes all leave of absence paperwork according to established procedures and laws
- Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
- Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
- Reaches out to obtain relevant healthcare provider, employer, financial, and other information
- Compares the information to the terms, limitations, and conditions of the contract/administrative services agreement
- Renders the claim decision as quickly as possible
- Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
- Coordinates correspondence, forms, and other documents via the claim system
- Documents the claims system in an accurate and comprehensive manner
- Generates reports as required; maintains files, inputs and analyzes data
Requirements
- Current knowledge of the absence management industry
- Excellent customer service skills
- Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
- Ability to manage business expectations and resolve concerns
- Ability to effectively prioritize and escalate customer issues
- Knowledge of state and federal FMLA regulations
- Paid Family and Medical Leave experience a plus
- Knowledge of medical disability management preferred
- Strong organizational skills
- Excellent interpersonal skills
- High School Diploma or Equivalent
- 1 - 2 years of professional job-related experience or an equivalent combination of education and experience
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
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