Hybrid Leave Case Manager

Posted 2 weeks ago

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About the role

  • Assists claimants with paid leave of absence requests and guides them through the leave process
  • Processes all leave of absence paperwork according to established procedures and laws
  • Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
  • Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
  • Reaches out to obtain relevant healthcare provider, employer, financial, and other information
  • Compares the information to the terms, limitations, and conditions of the contract/administrative services agreement
  • Renders the claim decision as quickly as possible
  • Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
  • Coordinates correspondence, forms, and other documents via the claim system
  • Documents the claims system in an accurate and comprehensive manner
  • Generates reports as required; maintains files, inputs and analyzes data

Requirements

  • Current knowledge of the absence management industry
  • Excellent customer service skills
  • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Ability to manage business expectations and resolve concerns
  • Ability to effectively prioritize and escalate customer issues
  • Knowledge of state and federal FMLA regulations
  • Paid Family and Medical Leave experience a plus
  • Knowledge of medical disability management preferred
  • Strong organizational skills
  • Excellent interpersonal skills
  • High School Diploma or Equivalent
  • 1 - 2 years of professional job-related experience or an equivalent combination of education and experience

Benefits

  • Medical, dental, and vision coverage
  • Prescription drug coverage
  • Health care flexible spending
  • Dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • Annual bonuses
  • Opportunity to purchase company stock
  • 11 paid holidays
  • Up to 20 days PTO to be used for any reason
  • State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)

Job title

Leave Case Manager

Job type

Experience level

Junior

Salary

$40,000 - $61,000 per year

Degree requirement

High School Diploma

Location requirements

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