Senior Manager, Claims responsible for building a team and leading strategic initiatives at ICW Group. Focus on regulatory compliance, operational efficiency, and superior claim outcomes.
Responsibilities
The Senior Manager, Claims is responsible for building a team from the ground up.
Lead strategic initiatives that ensure regulatory compliance, operational efficiency, and superior claim outcomes.
Leverage data-driven insights to optimize processes, mitigate risk, and enhance customer experience nationally.
Partner with all departments to create the ideal claim environment.
Develop and execute strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance.
Drive initiatives that improve claim outcomes through process optimization and risk mitigation.
Establish metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness.
Streamline workflows and eliminate redundancies.
Requirements
Minimum 10+ years’ claims experience required.
Experience leading and supervising claims professionals.
Experience with diverse jurisdictions is highly desirable.
Bachelor’s degree required (or equivalent combination of education and experience).
Adjuster Certification may be required depending upon role and jurisdiction (must be obtained within 6 months of hire if needed).
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