Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
About the role
- Lead a team of Technical Support Engineers, providing guidance, training, and support.
- Configure and support Mac, Windows, and Linux employee devices using MDM.
- Manage software systems such as Google Workspace and Atlassian (Jira, Confluence).
- Oversee identity and access management and security protocols.
- Manage onboarding and offboarding technical processes.
- Maintain device inventory and manage allocation, repair, lifecycle.
- Serve as escalation point for complex technical issues and provide advanced troubleshooting.
- Write and maintain IT-related documentation.
- Collaborate with IT leadership to develop strategies and implement new processes or technologies.
- Monitor team performance and implement improvements to ensure service delivery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field, or proven equivalent experience.
- At least 5 years of experience in technical support, including supervisory or team lead roles.
- Demonstrated ability to manage and configure software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services.
- Strong knowledge of identity and access management, network security, and device management.
- Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).
- Exceptional problem-solving skills with a hands-on approach to troubleshooting.
- Excellent leadership skills with the ability to mentor and motivate a technical team.
- Superb communication and interpersonal skills in English (German is a plus).
Benefits
- Competitive salary
- Flexible hours, hybrid work setup
- 25 days annual paid leave
- Urban Sports Club membership
- Internal Crypto Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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