Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Lead customer-facing efforts at every stage of market development, from incubation through maturation and scaling, in emerging and evolving healthcare environments where no clear path exists.
- Align Exact Sciences business goals with customer objectives, navigating complex decision-making processes to establish new opportunities.
- Partner cross-functionally across sales, medical affairs, commercial development, and operations to develop and execute strategies that drive product adoption and revenue growth.
- Identify, develop, and maintain trusted relationships with key decision makers to achieve favorable adoption of Cancerguard ™ and other screening portfolio products.
- Engage targeted accounts and key opinion leaders to gather insights that influence product strategy and positioning.
- Monitor product utilization, market share, and performance metrics within assigned accounts to identify growth opportunities.
- Negotiate pricing and contracts to facilitate client agreements that support business objectives.
- Develop and execute account-level business plans, delivering regular reviews that demonstrate product acceptance and highlight maximization opportunities.
- Build and maintain a pipeline of new opportunities in targeted accounts with a hands-on, hunter mentality.
- Maintain comprehensive account records, ensuring accurate documentation of interactions, strategies, and outcomes.
- Serve as a subject matter expert on Cancerguard ™, providing technical, clinical, and business insights that exceed customer expectations.
- Foster a collaborative, trust-based environment internally and externally, with exceptional communication and peer leadership skills.
- Demonstrate adaptability, working independently in ambiguous situations with minimal direction while applying a growth mindset focused on continuous self-improvement.
- Travel up to 80% of the time to engage with customers across a broad geography.
Requirements
- Bachelor's degree in sales, marketing, or field related to the essential duties of the job.
- 6+ years of sales and/or marketing experience in the healthcare space, such as diagnostics, surgical, or pharmaceutical verticals with progressively increasing responsibilities or scope to include leadership.
- Demonstrated ability to lead without authority; successfully navigate access and selling to C-Suite, medical, quality, pharmacy, purchasing, laboratories within health systems, hospitals, employers, and/or government accounts.
- Demonstrated comprehensive understanding and business knowledge of targeted customers and the evolving dynamics of healthcare and the institutional environment’s impact on their decision-making.
- Demonstrated high learning agility and successful cross-functional leadership skills.
- Proficient in Microsoft Office to include Excel, Word, PowerPoint, and Outlook.
- Possession of a valid driver's license; no suspended, revoked, surrendered, invalid, etc. allowed.
- No more than two moving violations, events, or accidents within the last 36 months.
- No alcohol or drug event in which a vehicle was driven by the candidate or employee, including but not limited to Blood Alcohol Content (BAC) failure, refusal to submit to alcohol or drug test, alcohol related suspension, etc. in the last 36 months.
- No other results from the Motor Vehicle Report (MVR) check that exposes Exact Sciences to what Exact Sciences deems to be an unacceptable level of liability.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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