Lead Operations Manager overseeing Online Brand Protection services at Corsearch. Driving efficiency and collaboration among Operations Managers in a hybrid work environment.
Responsibilities
Lead, mentor, and develop a team of operations managers and staff.
Set clear objectives and goals for the operations team, and monitor performance.
Foster a positive, collaborative, and results-driven work environment.
Develop and implement operational strategies aligned with company objectives.
Analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
Lead continuous improvement initiatives to enhance operational efficiency.
Implement best practices and standard operating procedures (SOPs).
Conduct regular reviews and audits to ensure compliance with internal and external standards.
Requirements
3+ years’ experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
3+ years’ management experience
Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, motivation, receives and gives constructive feedback, sets clear delivery goals and expectations.
Good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
Strong interpersonal skills.
Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
Motivated and results-driven individual who takes a high degree of responsibility in their work.
Ideally skilled in methodologies such as Lean, Six Sigma, or Kaizen
Ability to analyze data to inform decisions and improve processes.
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