Hybrid Lead Operations Manager

at Corsearch

• Job title: Lead Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mumbai, India

About the role

• Lead Operations Manager overseeing Online Brand Protection services at Corsearch. Driving efficiency and collaboration among Operations Managers in a hybrid work environment.

Responsibilities

• Lead, mentor, and develop a team of operations managers and staff.
• Set clear objectives and goals for the operations team, and monitor performance.
• Foster a positive, collaborative, and results-driven work environment.
• Develop and implement operational strategies aligned with company objectives.
• Analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
• Lead continuous improvement initiatives to enhance operational efficiency.
• Implement best practices and standard operating procedures (SOPs).
• Conduct regular reviews and audits to ensure compliance with internal and external standards.

Requirements

• 3+ years’ experience in brand protection or related role preferred (Preferably 3+ years as Client Manager/ Coordinator or equivalent management position)
• 3+ years’ management experience
• Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, motivation, receives and gives constructive feedback, sets clear delivery goals and expectations.
• Good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
• Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
• Strong interpersonal skills.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
• Motivated and results-driven individual who takes a high degree of responsibility in their work.
• Ideally skilled in methodologies such as Lean, Six Sigma, or Kaizen
• Ability to analyze data to inform decisions and improve processes.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options