Hybrid Lead AI Product Designer

Posted 3 weeks ago

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About the role

  • Designing end-to-end product experiences, taking new products from 0 to 1.
  • Design intelligent systems that balance usability, automation, and human–AI collaboration.
  • Explore and shape AI-powered workflows where outcomes evolve dynamically.
  • Apply strong interaction, systems, and visual design skills to solve real customer problems at scale.
  • Contribute to Xero’s evolving design systems for both traditional and AI-native interfaces.
  • Use AI tools to accelerate exploration, storytelling, and prototyping.
  • Grow AI adoption and fluency across the design team.
  • Partner with Design, Product, and Strategy leaders to define a clear design vision aligned to broader goals.
  • Work closely with Marketing, Product Management, and Engineering to deliver cohesive end-to-end experiences.
  • Align design direction with product and company strategy.
  • Contribute to the development and refinement of design patterns—or create new ones where needed.
  • Scale and evolve solutions across teams and product areas.
  • Maintain positive relationships across teams and functions.
  • Partner with researchers and contribute to qualitative and quantitative research.
  • Uncover deep insights into customer behaviour and emerging usage patterns.
  • Collaborate on ethical, safe, and explainable AI practices.
  • Mentor and coach designers to make better product decisions.
  • Influence, challenge, and enable teams to raise the bar on design quality.
  • Help build and improve strategic design practices, tools, processes, and frameworks.
  • Lead regular design sessions to guide and support cross-team collaboration.
  • Simplify complex design and technology challenges, helping teams navigate them effectively.

Requirements

  • Ability to learn, adapt and embrace new technologies and ways of working.
  • Track record of innovating and delivering design experiences at scale.
  • Demonstrated quality in design craft, process and thinking.
  • The ability to work at a fuzzy high level, and deal well with ambiguity.
  • Recognized as an expert within the field of design, with extensive design specialist knowledge.
  • Excellent communication skills.
  • An inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work.
  • Experience with AI design tools as part of your core workflows and practice.
  • Experience in designing multi-modal AI experiences across multi platforms and devices.
  • Experience leading other designers working on complex software and services.
  • Experience building and iterating on a product based on usage patterns, user feedback and an evolving strategic landscape.
  • A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value.
  • A mastery of the entire design process from uncovering customer needs and pain points, to executing elegant interfaces.

Benefits

  • Very generous paid leave to use however you’d like (plus statutory holidays!)
  • Dedicated paid leave to care for your physical and mental wellbeing
  • Employee Assistance Program to access mental health care for you and your family
  • Employee resource groups
  • Wellbeing programming and allowances
  • Medical, dental, vision, and disability insurance
  • Fertility and family forming financial support
  • 401k contribution matching
  • 26 weeks of paid parental leave for primary caregivers
  • Employee Share Plan
  • Beautiful offices with snacks and break areas
  • Flexible working
  • Career development

Job title

Lead AI Product Designer

Job type

Experience level

Senior

Salary

$200,000 - $230,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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