Hybrid Lead AI Product Designer

at Xero

• Job title: Lead AI Product Designer
• Job type: Full Time
• Experience level: Senior
• Salary: $200,000 - $230,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Mateo, United States

About the role

• AI Product Designer at Xero building AI-enhanced, customer-centric SaaS experiences. Leading intelligent product designs that empower small businesses and their advisors.

Responsibilities

• Designing end-to-end product experiences, taking new products from 0 to 1.
• Design intelligent systems that balance usability, automation, and human–AI collaboration.
• Explore and shape AI-powered workflows where outcomes evolve dynamically.
• Apply strong interaction, systems, and visual design skills to solve real customer problems at scale.
• Contribute to Xero’s evolving design systems for both traditional and AI-native interfaces.
• Use AI tools to accelerate exploration, storytelling, and prototyping.
• Grow AI adoption and fluency across the design team.
• Partner with Design, Product, and Strategy leaders to define a clear design vision aligned to broader goals.
• Work closely with Marketing, Product Management, and Engineering to deliver cohesive end-to-end experiences.
• Align design direction with product and company strategy.
• Contribute to the development and refinement of design patterns—or create new ones where needed.
• Scale and evolve solutions across teams and product areas.
• Maintain positive relationships across teams and functions.
• Partner with researchers and contribute to qualitative and quantitative research.
• Uncover deep insights into customer behaviour and emerging usage patterns.
• Collaborate on ethical, safe, and explainable AI practices.
• Mentor and coach designers to make better product decisions.
• Influence, challenge, and enable teams to raise the bar on design quality.
• Help build and improve strategic design practices, tools, processes, and frameworks.
• Lead regular design sessions to guide and support cross-team collaboration.
• Simplify complex design and technology challenges, helping teams navigate them effectively.

Requirements

• Ability to learn, adapt and embrace new technologies and ways of working.
• Track record of innovating and delivering design experiences at scale.
• Demonstrated quality in design craft, process and thinking.
• The ability to work at a fuzzy high level, and deal well with ambiguity.
• Recognized as an expert within the field of design, with extensive design specialist knowledge.
• Excellent communication skills.
• An inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work.
• Experience with AI design tools as part of your core workflows and practice.
• Experience in designing multi-modal AI experiences across multi platforms and devices.
• Experience leading other designers working on complex software and services.
• Experience building and iterating on a product based on usage patterns, user feedback and an evolving strategic landscape.
• A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value.
• A mastery of the entire design process from uncovering customer needs and pain points, to executing elegant interfaces.

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• Employee Assistance Program to access mental health care for you and your family
• Employee resource groups
• Wellbeing programming and allowances
• Medical, dental, vision, and disability insurance
• Fertility and family forming financial support
• 401k contribution matching
• 26 weeks of paid parental leave for primary caregivers
• Employee Share Plan
• Beautiful offices with snacks and break areas
• Flexible working
• Career development