Compliance Manager providing compliance advisory support for loan collections. Managing compliance risk, policy reviews, and ensuring regulatory excellence across multiple states.
About the role
- Evaluate and help determine borrower’s ability to pay and collect appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations
- Counsel borrowers on options through education of alternative solutions
- Contact borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conduct manual outbound calls
- Escalate borrowers with loan workout or loan modification needs to a higher-level Loan Counselor or licensed Loss Mitigation associate
- Assist with loan servicing website payments, denied access, and password resets
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred
- Tactful and friendly customer service skills
- Ability to use automated dialing systems (Aspect Dialer) for inbound and outbound calls and to perform manual outbound calls
- Ability to collect financial information and evaluate borrower ability to pay
- Ability to escalate borrowers to licensed Loss Mitigation or higher-level Loan Counselor when needed
- Ability to assist borrowers with loan servicing website payments, denied access, and password resets
Benefits
- Hybrid schedule
- $22.50/hr base pay plus a monthly incentive bonus
- Additional $1.50/hr for Spanish bilingual skill set
- Comprehensive healthcare plans for you and your family
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
- Customized training programs to help you advance your career
- Employee referral bonuses
- Educational Reimbursement
- Carrington Charitable Foundation community involvement
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