Contact Us

Hybrid Last Mile Operations Supervisor

at Mobyan
Visit Mobyan websiteVisit Mobyan LinkedIn

Posted last week

Apply now

About the role

  • Responsible for operational planning and implementing action plans to increase service delivery efficiency, using SLA, productivity and reverse logistics as evaluation metrics.
  • Supervise customer service by monitoring and tracking market and competitor practices to ensure quality service, resolve issues and secure customer satisfaction. Drive problem and complaint resolution, conduct regular site visits to manage operations, coordinate the management of service processes and KPIs, and promote team motivation and service quality through training and regular feedback. Maintain close relationships with all company areas to resolve issues efficiently and actively participate in programs to improve product, service and environmental quality, complying with internal and occupational safety standards.
  • Actively contribute to operational planning and the development of action plans aimed at improving service delivery efficiency, measured by indicators such as SLA (Service Level Agreement), productivity and reverse process management.
  • Maintain relationships with all departments to facilitate the necessary measures for problem resolution.
  • Actively participate in programs to improve product, service and environmental quality, and comply with internal and occupational safety rules.
  • Apply customer service tools through monitoring and tracking market and competitor actions and practices to ensure proper service, problem resolution and customer satisfaction.
  • Conduct continuous monitoring and provide detailed feedback to the employees under your supervision with the aim of preventing errors and increasing customer satisfaction.

Requirements

  • Knowledge: Advanced Excel and intermediate Power BI
  • Strong knowledge of KPI management
  • Data analysis skills
  • Systems/Software: CRM solutions for managing customer relationships and improving the efficiency of sales, marketing and service operations; online payment management platforms; asset management apps; work order control; technician tracking and other logistics operation tools
  • Education: Bachelor’s degree recommended in Business Administration, Engineering, Logistics or related fields
  • Additional knowledge and skills: Advanced Microsoft Office
  • Basic Python and VBA
  • Task management: Trello
  • Data visualization: Data Studio
  • Organizational skills to supervise multiple operational processes across one or more areas and maintain continuous performance flow; interpersonal skills to work in a team, resolve conflicts and interact with colleagues; strong communication skills to clearly and objectively convey goals and objectives, instruct and train colleagues; critical thinking to monitor processes, identify potential failures and suggest improvements; and an innovative mindset to learn and propose new techniques and operational methods.

Benefits

  • Health and dental insurance for you and your dependents 😊
  • Life insurance *****
  • Childcare or nanny assistance, Family and Dependent Aid *****
  • 6 months maternity leave and 20 days paternity leave *****
  • Internal Recruitment Program, performance review cycles, regular feedback routines, development plan follow-up and exclusive training platform for you 😉
  • Day off to celebrate your birthday however you prefer 🥳
  • Discounted access to SESC 🤩
  • Meal allowance *****

Job title

Last Mile Operations Supervisor

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

PythonVBA

Location requirements

HybridSalvadorBrazil

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Operations jobs
Leonardo DRSOperational Excellence Manager

Operational Excellence Manager leading continuous improvement initiatives in naval power systems with Leonardo DRS in Danbury, CT. Focusing on lean practices and operational excellence for enhanced efficiency.

Onsite Role
DanburyUnited StatesOperations
Metropolis TechnologiesVice President of Operations

Vice President of Operations leading parking operations at Metropolis, driving operational excellence and delivering exceptional customer experiences across multiple locations.

Hybrid Role
United StatesOperations
$150,000 - $200,000 per year
Shift TechnologyCloud Operations – Team Lead

Cloud Operations Team Leader at Shift Technology overseeing cloud operations team and managing incidents. Responsibilities include managing infrastructure and support tickets while ensuring operational efficiency.

Hybrid Role
TorontoCanadaOperations
State of VermontTransportation Operations Technician I

Transportation Operations Technician I performing various highway maintenance tasks and assisting during winter months. Responsible for tasks like repairing guardrails, patching roads, and plowing.

Onsite Role
ChesterUnited StatesOperations
$21 - $32 per hour
MobyanLast Mile Operations Supervisor

Lead and supervise last‑mile operational teams and partner logistics operators to ensure SLA compliance and continuous performance improvement. Manage onboarding, KPI analysis, action plans, supplier relationships and asset management.

Hybrid Role
BrasíliaBrazilOperations
HumanIAAssistente de Operações II

Operational support role at Humânia focusing on patient care and administrative assistance. Collaborate with the team to ensure efficient service delivery and compliance with health regulations.

Hybrid Role
São PauloBrazilOperations
Bureau Veritas GroupOperations Coordinator

Operations Coordinator managing work orders and personnel dispatching for customer service requests. Ensuring compliance with safety and operational procedures in a field environment.

Onsite Role
El PasoUnited StatesOperations