Hybrid Key Account Manager – Hospitality

at Pact Coffee

• Job title: Key Account Manager – Hospitality
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £35,000 - £40,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Key Account Manager in Hospitality overseeing Pact's partnerships with coffee shops and hotels. Building trusted relationships, driving growth, and enhancing Pact's presence in London and the South East.

Responsibilities

• Serving as the coffee expert and main point of contact for key hospitality partners - building strong relationships and making sure they always get an outstanding experience.
• Creating and delivering account plans that drive sales growth, spotting smart opportunities to add value through cross-sells and up-sells.
• Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
• Working closely with Marketing to generate new business within clearly defined hospitality segments - and following up on inbound leads with energy and focus.
• Winning new accounts and growing existing ones, delivering against ambitious but achievable growth targets.
• Collaborating with Operations and other teams to make sure partners are onboarded smoothly and their orders are fulfilled on time.
• Keeping track of performance across your accounts - from sales and KPIs to client satisfaction - and using the insights to drive continuous improvement.
• Spotting opportunities to introduce new products, services, or initiatives that will help your clients serve even better coffee.
• Representing Pact at client meetings, industry events, and trade shows - helping us build lasting connections across the hospitality world.

Requirements

• Someone who lives and breathes coffee - with a deep understanding of the market, key trends, and what makes the industry tick.
• Experience in the coffee marketplace, ideally within the premium or speciality segment.
• A proven track record in account management, new business development, and building lasting client relationships.
• Commercially sharp, with a focus on driving growth and hitting targets in a way that feels authentic and sustainable.
• Skilled at managing multiple accounts and priorities while keeping an eye on long-term growth.
• Highly organised, proactive, and comfortable taking ownership to get things done.
• A natural collaborator who works well across teams and brings others along for the journey.
• Genuine, infectious enthusiasm for coffee - and a belief in Pact’s mission to make coffee better for everyone.

Benefits

• £35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement
• 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year
• Flexible working core hours (10–4)
• Monthly at-home coffee allowance
• Enhanced pension
• Enhanced parental leave