Hybrid Key Account Manager – Business and Industry

Posted 3 weeks ago

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About the role

  • Serving as the main point of contact for key business and industry clients - building strong, trusted relationships and delivering exceptional service and support every time.
  • Developing and delivering account plans that drive growth, spotting smart opportunities to add value through cross-sell and up-sell activity.
  • Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
  • Working closely with Marketing and other departments to identify and pursue new opportunities within defined sectors - combining inbound leads with your own targeted outreach.
  • Securing new accounts and growing existing ones, delivering against clear and ambitious growth goals.
  • Collaborating with Operations and internal teams to ensure seamless onboarding, delivery, and ongoing account management.
  • Monitoring account performance - tracking sales, KPIs, and client satisfaction to drive continuous improvement.
  • Introducing new products, services, or initiatives that enhance clients’ workplace coffee experience and strengthen their connection to Pact.
  • Representing Pact at client meetings, industry events, and trade shows - showcasing our expertise and building meaningful, long-term relationships.
  • Ensuring every client interaction reflects Pact’s mission, values, and commitment to sustainability - helping businesses serve better coffee that makes a positive impact from grower to cup.

Requirements

  • Experience within the F&B sector is essential, with a strong understanding of the premium coffee market a real advantage.
  • Proven track record in account management, new business development, and building lasting client relationships.
  • Commercially sharp, with a focus on driving growth and hitting targets in a way that feels authentic and sustainable.
  • Skilled at managing multiple accounts and priorities while keeping an eye on long-term growth.
  • Highly organised, proactive, and comfortable taking ownership to get things done.
  • A natural collaborator who works well across teams and brings others along for the journey.
  • Genuine, infectious enthusiasm for coffee - and a belief in Pact’s mission to make coffee better for everyone.

Benefits

  • £35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement
  • 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year
  • Flexible working core hours (10–4)
  • Monthly at-home coffee allowance
  • Enhanced pension
  • Enhanced parental leave

Job title

Key Account Manager – Business and Industry

Job type

Experience level

Mid levelSenior

Salary

£35,000 - £40,000 per year

Degree requirement

No Education Requirement

Location requirements

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