Serving as the main point of contact for key business and industry clients - building strong, trusted relationships and delivering exceptional service and support every time.
Developing and delivering account plans that drive growth, spotting smart opportunities to add value through cross-sell and up-sell activity.
Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
Working closely with Marketing and other departments to identify and pursue new opportunities within defined sectors - combining inbound leads with your own targeted outreach.
Securing new accounts and growing existing ones, delivering against clear and ambitious growth goals.
Collaborating with Operations and internal teams to ensure seamless onboarding, delivery, and ongoing account management.
Monitoring account performance - tracking sales, KPIs, and client satisfaction to drive continuous improvement.
Introducing new products, services, or initiatives that enhance clients’ workplace coffee experience and strengthen their connection to Pact.
Representing Pact at client meetings, industry events, and trade shows - showcasing our expertise and building meaningful, long-term relationships.
Ensuring every client interaction reflects Pact’s mission, values, and commitment to sustainability - helping businesses serve better coffee that makes a positive impact from grower to cup.
Requirements
Experience within the F&B sector is essential, with a strong understanding of the premium coffee market a real advantage.
Proven track record in account management, new business development, and building lasting client relationships.
Commercially sharp, with a focus on driving growth and hitting targets in a way that feels authentic and sustainable.
Skilled at managing multiple accounts and priorities while keeping an eye on long-term growth.
Highly organised, proactive, and comfortable taking ownership to get things done.
A natural collaborator who works well across teams and brings others along for the journey.
Genuine, infectious enthusiasm for coffee - and a belief in Pact’s mission to make coffee better for everyone.
Benefits
£35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement
23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year
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