Key Account Manager in the furniture trade responsible for developing new sales channels and actively managing customer relationships. Collaborating closely with various teams to enhance sales strategies.
About the role
- Key Account Manager strengthening relationships with leading organizations for Pact's premium coffee. Delivering exceptional service and driving commercial growth across professional sectors in London.
Responsibilities
- Serving as the main point of contact for key business and industry clients - building strong, trusted relationships and delivering exceptional service and support every time.
- Developing and delivering account plans that drive growth, spotting smart opportunities to add value through cross-sell and up-sell activity.
- Negotiating pricing and contracts that balance commercial goals with Pact’s commitment to fairness and transparency.
- Working closely with Marketing and other departments to identify and pursue new opportunities within defined sectors - combining inbound leads with your own targeted outreach.
- Securing new accounts and growing existing ones, delivering against clear and ambitious growth goals.
- Collaborating with Operations and internal teams to ensure seamless onboarding, delivery, and ongoing account management.
- Monitoring account performance - tracking sales, KPIs, and client satisfaction to drive continuous improvement.
- Introducing new products, services, or initiatives that enhance clients’ workplace coffee experience and strengthen their connection to Pact.
- Representing Pact at client meetings, industry events, and trade shows - showcasing our expertise and building meaningful, long-term relationships.
- Ensuring every client interaction reflects Pact’s mission, values, and commitment to sustainability - helping businesses serve better coffee that makes a positive impact from grower to cup.
Requirements
- Experience within the F&B sector is essential, with a strong understanding of the premium coffee market a real advantage.
- Proven track record in account management, new business development, and building lasting client relationships.
- Commercially sharp, with a focus on driving growth and hitting targets in a way that feels authentic and sustainable.
- Skilled at managing multiple accounts and priorities while keeping an eye on long-term growth.
- Highly organised, proactive, and comfortable taking ownership to get things done.
- A natural collaborator who works well across teams and brings others along for the journey.
- Genuine, infectious enthusiasm for coffee - and a belief in Pact’s mission to make coffee better for everyone.
Benefits
- £35-40,000 base salary plus on target earnings (OTE) of £20,000, with uncapped accelerated earnings for overachievement
- 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year
- Flexible working core hours (10–4)
- Monthly at-home coffee allowance
- Enhanced pension
- Enhanced parental leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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