About the role

  • Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and applications.
  • Providing guidance and troubleshooting for commonly used applications.
  • Managing user provisioning, permissions, and access requests.
  • Assisting in continuity planning and liaising with external vendors.
  • Working closely with internal teams to ensure seamless issue resolution and knowledge sharing.

Requirements

  • Experience in a customer facing environment.
  • A keen interest in technology and a willingness to learn.
  • Windows 11 and Microsoft 365 Suite of Applications
  • Active Directory
  • Microsoft Entra/Azure
  • Microsoft Authenticator (Two Factor Authentication)
  • Microsoft Intune (Mobile Device Management)
  • ServiceNow (Ticketing Platform)
  • Omnissa, formerly VMware (Virtual Desktop Environment)
  • Mimecast (Email Archiving)
  • Altiris / Software Centre (Application Deployment/Imaging)
  • PowerShell Scripting
  • Understanding of networking and server infrastructure

Job title

Junior Service Desk Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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