Billing analyst managing bilingual invoicing at McCarthy Tétrault. Collaborating with national teams and handling client invoices in French and English.
About the role
- Junior Service Desk Analyst at Insight Investment providing IT support and troubleshooting services. First point of contact for technical support with a commitment to customer service.
Responsibilities
- Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and applications.
- Providing guidance and troubleshooting for commonly used applications.
- Managing user provisioning, permissions, and access requests.
- Assisting in continuity planning and liaising with external vendors.
- Working closely with internal teams to ensure seamless issue resolution and knowledge sharing.
Requirements
- Experience in a customer facing environment.
- A keen interest in technology and a willingness to learn.
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator (Two Factor Authentication)
- Microsoft Intune (Mobile Device Management)
- ServiceNow (Ticketing Platform)
- Omnissa, formerly VMware (Virtual Desktop Environment)
- Mimecast (Email Archiving)
- Altiris / Software Centre (Application Deployment/Imaging)
- PowerShell Scripting
- Understanding of networking and server infrastructure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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