Hybrid Junior Payment Operations Officer

Posted last month

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About the role

  • Assist in the processing of deposits and withdrawals
  • Provide prompt and precise responses to internal staff and client email inquiries
  • Efficiently complete tasks within designated time frames while upholding a high degree of accuracy
  • Recognize the significance of the Payment Operations function in enhancing the client experience
  • Lend support to the wider finance team as needed
  • Daily manual funding methods are allocated to clients’ accounts within a timely manner
  • Process all withdrawals within the day and ensure clients are informed once completed
  • Liaise with banks and third-party payment providers as required
  • Monitor and respond to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce
  • General transaction monitoring from an AML perspective
  • Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Compliance Team
  • Monitor fraudulent transactions and take action on client’s accounts and transactions as per compliance policy

Requirements

  • Fluency in English is a must. Any additional language skills are advantageous
  • Weekly/Monthly shift rotation may be applied according to department needs
  • Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
  • Excellent people and communication skills with the ability to communicate to staff, teams & customers well
  • Ability to maintain high level of attention to detail and accuracy
  • Strong problem-solving skills and dedicated to continuous process improvements
  • Excellent time management skills and the ability to remain calm under pressure
  • Intermediary skills in Microsoft Excel
  • Desire and commitment to ongoing learning and development
  • Enjoy working in a dynamic global team
  • Ability to live the Pepperstone values

Benefits

  • Competitive salary structure including company bonus scheme
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year
  • 10 days of Company paid sick leave annually
  • 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
  • 3 paid volunteering days per year & Workplace Giving Program
  • Comprehensive medical insurance with coverage for your healthcare needs
  • Pension fund
  • Employee referral bonuses for referring top talent to the company
  • Ongoing personal development & learning opportunities
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Genuinely collaborative and friendly culture
  • Employee Assistance Program & Wellbeing Initiatives
  • Convenient and cozy office located near the Limassol Municipal Garden

Job title

Junior Payment Operations Officer

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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