Hybrid Junior IT Support Specialist

at Allegro

• Job title: Junior IT Support Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Grafana, Linux, SQL
• Location requirements: Hybrid, Warszawa, Poland

About the role

• Junior IT Support Specialist for Allegro Group providing internal technical support during office hours. Involves troubleshooting, monitoring IT systems, and collaborating with various teams in a supportive environment.

Responsibilities

• Providing support for internal Allegro teams via our ticketing system, telephone, Slack, and email during shifts from 8 a.m. to 8 p.m.
• Monitoring the health of IT systems by analyzing metrics and responding to alerts.
• Troubleshooting issues related to databases, APIs, and Parcel Locker software.
• Collaborating with other Allegro departments to provide high-quality customer service.
• Preventing and minimizing downtime in logistics operations due to IT-related incidents.
• Working closely with development and business teams to deliver the best-suited IT products.
• Proposing and implementing improvements to existing processes.

Requirements

• A minimum of 1 year of experience on a maintenance or support team.
• Basic knowledge of SQL, including writing queries with JOIN, GROUP BY, and subqueries.
• Creative, out-of-the-box thinking when solving problems.
• Ability to effectively use AI resources to resolve unusual issues.
• Fluency in English and Polish (minimum B2 level).
• Familiarity with tools such as Kibana and Grafana.
• Knowledge of Linux and Windows environments.
• Experience in collecting and reading application logs.
• Strong analytical abilities and excellent organizational skills.
• A proactive approach to all tasks.
• Nice-to-Haves: Previous experience in user support within a medium or large organization.
• An ownership mindset toward assigned tasks and processes.
• A desire to automate repetitive tasks and processes.
• Proven effectiveness in task execution.
• Experience in parcel logistics.
• Knowledge of the courier industry and its processes.
• Basic knowledge of C#.
• Familiarity with Google Workspace and Microsoft solutions.

Benefits

• Flexible working hours in an office-first model (4 days in-office, 1 day remote), scheduled with your team, plus 30 additional home office days per year.
• A well-located office with fully equipped kitchens and bicycle parking, plus excellent working tools like height-adjustable desks and interactive conference rooms.
• A wide selection of benefits in a cafeteria plan —choose what you like (e.g., medical, sports, or lunch packages; insurance; purchase vouchers).
• Company-sponsored English classes relevant to your role.
• A Dell laptop with Windows and any other necessary hardware.
• A supportive team of top-class specialists you can always count on.
• A high degree of autonomy in organizing your team’s work, with encouragement for continuous development.
• Access to hackathons, team-building events, a training budget, and an internal educational platform.