Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
About the role
- Junior IT Support Specialist for Allegro Group providing internal technical support during office hours. Involves troubleshooting, monitoring IT systems, and collaborating with various teams in a supportive environment.
Responsibilities
- Providing support for internal Allegro teams via our ticketing system, telephone, Slack, and email during shifts from 8 a.m. to 8 p.m.
- Monitoring the health of IT systems by analyzing metrics and responding to alerts.
- Troubleshooting issues related to databases, APIs, and Parcel Locker software.
- Collaborating with other Allegro departments to provide high-quality customer service.
- Preventing and minimizing downtime in logistics operations due to IT-related incidents.
- Working closely with development and business teams to deliver the best-suited IT products.
- Proposing and implementing improvements to existing processes.
Requirements
- A minimum of 1 year of experience on a maintenance or support team.
- Basic knowledge of SQL, including writing queries with JOIN, GROUP BY, and subqueries.
- Creative, out-of-the-box thinking when solving problems.
- Ability to effectively use AI resources to resolve unusual issues.
- Fluency in English and Polish (minimum B2 level).
- Familiarity with tools such as Kibana and Grafana.
- Knowledge of Linux and Windows environments.
- Experience in collecting and reading application logs.
- Strong analytical abilities and excellent organizational skills.
- A proactive approach to all tasks.
- Nice-to-Haves: Previous experience in user support within a medium or large organization.
- An ownership mindset toward assigned tasks and processes.
- A desire to automate repetitive tasks and processes.
- Proven effectiveness in task execution.
- Experience in parcel logistics.
- Knowledge of the courier industry and its processes.
- Basic knowledge of C#.
- Familiarity with Google Workspace and Microsoft solutions.
Benefits
- Flexible working hours in an office-first model (4 days in-office, 1 day remote), scheduled with your team, plus 30 additional home office days per year.
- A well-located office with fully equipped kitchens and bicycle parking, plus excellent working tools like height-adjustable desks and interactive conference rooms.
- A wide selection of benefits in a cafeteria plan —choose what you like (e.g., medical, sports, or lunch packages; insurance; purchase vouchers).
- Company-sponsored English classes relevant to your role.
- A Dell laptop with Windows and any other necessary hardware.
- A supportive team of top-class specialists you can always count on.
- A high degree of autonomy in organizing your team’s work, with encouragement for continuous development.
- Access to hackathons, team-building events, a training budget, and an internal educational platform.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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