Associate Support Analyst assisting clients via calls and emails in the investment data sector. Troubleshooting issues, maintaining records, and collaborating with team members on solutions.
ID
Hybrid Junior Infrastructure Support Technician
Posted 4 months ago
About the role
- Junior Infrastructure Support Technician at IGD providing technology support and administering cloud and on-prem IT systems. Engaging in support ticket triage and self-development opportunities via training and project participation.
Responsibilities
- Producing best-in-class technology support
- Administration of IGD cloud and on-premises IT systems
- Ownership of IGD mobile device management (MDM) and telephony
- First point of contact for IT support incidents
- Provisioning of IT equipment & running inductions for IGD colleagues
- Communicating with IGD colleagues to knowledge-share
Requirements
- A keen interest in IT
- Being a team player with a collaborative mindset
- Capable of adapting priorities under pressure
- Curiosity for learning and sharing knowledge
- Prior experience of IT support (desirable)
- Prior education related to IT topics (desirable)
Benefits
- a market leading pension
- a bonus scheme
- the ability to buy and sell annual leave
- a generous medical insurance package
- great work-life balance
- opportunities for self-development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
Data Support Analyst providing technical expertise at Valpak for environmental compliance. Involves data manipulation, automation of processes, and handling large datasets.
Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
IT Support Technician providing first - line support for network and telecommunications issues at Medline. Delivering service across European locations while ensuring documentation and system stability.
Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.
Technical Support Representative at Skydio providing expertise on drone products. Collaborating with customers and internal teams to solve technical issues and enhance user experience.
Technical Support Representative providing high quality telephone technical support and problem resolution for customers. Assisting with account - related issues and collaborating with team for performance maximization.
Technical Support Specialist providing technical phone support for pharmacy automation solutions. Instructing customers and field engineers in hardware and software maintenance with exceptional customer service.
As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.