Junior Infrastructure Support Technician at IGD providing technology support and administering cloud and on-prem IT systems. Engaging in support ticket triage and self-development opportunities via training and project participation.
Responsibilities
Producing best-in-class technology support
Administration of IGD cloud and on-premises IT systems
Ownership of IGD mobile device management (MDM) and telephony
First point of contact for IT support incidents
Provisioning of IT equipment & running inductions for IGD colleagues
Communicating with IGD colleagues to knowledge-share
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