Senior Support Engineer dealing with complex technical inquiries while supporting the 2nd Level Support at Delegate Technology. Collaborating closely with the Core Products Team and analyzing system behavior.
About the role
- Technical Support Representative at Skydio providing expertise on drone products. Collaborating with customers and internal teams to solve technical issues and enhance user experience.
Responsibilities
- Provide deep diagnostics and advisory services on drone and cloud features
- Troubleshoot device firmware and cloud network issues
- Collaborate with internal teams to become an expert on Skydio’s products
- Work closely with enterprise customers to respond to technical support questions in a timely manner
- Troubleshoot networking issues and recommend mitigation strategies to customers
Requirements
- Proficient in technical troubleshooting and problem-solving
- At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles
- Proficient in scripting languages such as Bash, PHP, or Python
- Strong understanding of Network Security and IPsec
- Excellent knowledge in supporting/troubleshooting IoT or enterprise applications
- Experience working cross-functionally across engineering, ops, product, and go-to-market teams.
- Bilingual and fluent in English and Japanese.
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Flexible commuting options
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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