Senior Support Engineer dealing with complex technical inquiries while supporting the 2nd Level Support at Delegate Technology. Collaborating closely with the Core Products Team and analyzing system behavior.
About the role
- Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
Responsibilities
- Provide day-to-day support to system users, resolving issues and managing escalations.
- Maintain system documentation, configurations, and user permissions.
- Develop and deliver system training sessions, guides, and user documentation.
- Act as a main point of contact for user queries and feedback.
- Ensure data accuracy, completeness, and consistency across all systems.
- Manage system access controls and maintain compliance with data protection and audit requirements.
- Assist with generating reports and dashboards from CRM and finance systems.
- Help ensure data used for reporting is accurate and aligned across teams.
- Successfully manage relationships with all key stakeholders – internally and externally.
- Build good working relationships with internal teams, including Operations, Finance, Sales, Customer Service, IT, and HR
Requirements
- Third‑level qualification in Business, IT, Data/Analytics, or a related field (or equivalent practical experience).
- Experience supporting business systems (e.g. Salesforce, HubSpot, Sage, Zoho)
- Strong business analysis and problem-solving skills.
- Additional training or certification in systems administration, data analysis, or CRM/ERP tools is an advantage but not essential.
- Excellent communication skills across technical and non-technical audiences.
- Attention to detail
- Knowledge of inventory management / fleet management / delivery management / operational excellence.
- Strong documentation capability (Word, PowerPoint, Excel)
- Experience in utilities, customer service, field service or other service-based industries.
- ITIL, Project Management or IT certification
Benefits
- Monday - Friday Days working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Shopping discounts with Perks at Work
- 24 hours access to Employee Assistance Programme
- Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
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