Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.
About the role
- Technical Support Representative providing high quality telephone technical support and problem resolution for customers. Assisting with account-related issues and collaborating with team for performance maximization.
Responsibilities
- Provides high quality telephonic technical support and problem resolution to customers
- Assists with account related issues including ID/password assistance, billing/invoice support
- Utilizes skills from training, education, experience, or certifications to fulfill responsibilities
- Works in a team environment to maximize individual and team performance
- Provides technical support including software and web products navigation, product installation, upgrades, and database maintenance
Requirements
- Bachelor’s degree or has completed 2 years level in college without back subjects or incomplete units.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- 2+ years CSR/TSR experience
- Demonstrates knowledge and proficiency in CRM systems, ticketing tools, and Microsoft Office applications
- Excellent verbal and written communication skills
- Ability to research and obtain necessary information using provided resources
- Ability to ask all relevant questions
- Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
- Energetic, positive thinking and self-motivated
- Willing to be cross-skilled/upskilled if needed
- No reliability/attendance issues
Benefits
- country specific benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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