Inside Sales Specialist providing support to EMEA marketing and sales operations. Qualifying leads and nurturing sales prospects in a multicultural team environment.
SE
Hybrid Junior Commercial Analyst – Inside Sales
Posted 5 months ago
About the role
- Inside Sales Analyst managing client accounts at SoftExpert. Focus on customer satisfaction and retention in a global software company offering integrated compliance solutions.
Responsibilities
- Proactively manage customer accounts to ensure satisfaction, retention, and reduction of churn;
- Conduct monthly follow-up meetings with customers to review metrics, align strategies, and collect feedback;
- Monitor and improve customers' health scores, identifying upsell and cross-sell opportunities;
- Coordinate commercial deliveries and requests, ensuring alignment between customer needs and SoftExpert solutions;
- Serve as the primary point of contact, building trusted, long-term relationships;
- Collaborate with internal teams to ensure effective delivery of products and services;
- Support the definition of commercial strategies, pricing actions, and negotiations;
- Perform funnel follow-ups and sales target tracking, monitoring the pipeline and commercial KPIs;
- Identify and prospect new customers and business opportunities, both inbound and outbound.
Requirements
- Bachelor's degree in Business Administration, Marketing, Engineering, Communications, or related fields;
- Previous experience in inside sales, account management, or B2B sales;
- Negotiation skills and experience in corporate client relationship management;
- Strong verbal and written communication skills, organized and analytically minded;
- Experience with Bitrix CRM;
- Preferred qualifications:
- Experience in technology or software (SaaS) companies;
- Familiarity with Customer Success and retention and expansion metrics;
- Knowledge of the SE Suite software;
- Interest in developing a career in commercial and strategic areas.
Benefits
- 🩺 SulAmérica Health Plan: No monthly fee for the primary subscriber and only 30% copayment;
- 🤑 Annual Bonus: We recognize and reward your efforts with a special annual bonus;
- 🍎 Meal or Food Allowance: Enjoy meals without payroll deduction, with a benefit of R$880.00;
- 👩🏫 Education Assistance: Scholarships for languages, undergraduate, graduate, or specialization courses, with monthly reimbursement of up to 70%;
- 🏋🏽♂️ TotalPass: Access to a network of gyms, psychologists, and nutritionists across Brazil with an exclusive discount;
- 🦷 Dental Plan: Choose among three comprehensive plans to care for your smile throughout Brazil;
- 🎁 Referral Bonus: Refer a friend and receive up to R$1,000.00;
- 💻 Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert;
- 🏅 Internal and External Training: We invest in your growth with training and development programs;
- 💊 Pharmacy Benefit;
- 💟 Life Insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Inside Sales Specialist providing support for customer inquiries and documentation in Japan. Engaging with users and vendors to facilitate sample requests and information delivery.
Inside Sales Account Manager growing business with new and existing customers at Univar Solutions. Engaging in consultative selling and managing accounts effectively.
Senior Inside Sales Specialist managing client portfolio in editorial market. Leading sales strategies for accountants and regulated professionals at a top tech company in Europe.
Analista de Desenvolvimento de Negócios Pleno role at ESSS, driving sales lead opportunities in Latin America with a hybrid work model in São Paulo.
Inside Sales position at HP engaging with clients and executing efficient sales strategies, achieving sales targets and maintaining customer relationships.
Internal Sales Associate partnering with external sales team at Nuveen Retirement Investing. Driving asset growth and supporting sales initiatives with retirement plan advisors and intermediate sales.
NRI Internal Sales Associate at Nuveen, collaborating with external sales teams to drive asset growth in retirement products. Engaging with retirement plan advisors and wholesalers in a high - impact role.
Inside Sales Partner supporting customers throughout the sales process at Littelfuse. Providing technical guidance and driving customer satisfaction in a hybrid work model.
Manage a defined B2B customer portfolio via email and phone, providing needs - based product advice and preparing quotes. Proactively identify cross - and upsell opportunities and analyze sales figures to increase revenue.