Inside Sales role at Proact involves supporting customer needs and enhancing sales processes. Working collaboratively in a dynamic IT environment without requiring prior IT experience.
SE
Hybrid Junior Commercial Analyst – Inside Sales
Posted 6 months ago
About the role
- Inside Sales Analyst managing client accounts at SoftExpert. Focus on customer satisfaction and retention in a global software company offering integrated compliance solutions.
Responsibilities
- Proactively manage customer accounts to ensure satisfaction, retention, and reduction of churn;
- Conduct monthly follow-up meetings with customers to review metrics, align strategies, and collect feedback;
- Monitor and improve customers' health scores, identifying upsell and cross-sell opportunities;
- Coordinate commercial deliveries and requests, ensuring alignment between customer needs and SoftExpert solutions;
- Serve as the primary point of contact, building trusted, long-term relationships;
- Collaborate with internal teams to ensure effective delivery of products and services;
- Support the definition of commercial strategies, pricing actions, and negotiations;
- Perform funnel follow-ups and sales target tracking, monitoring the pipeline and commercial KPIs;
- Identify and prospect new customers and business opportunities, both inbound and outbound.
Requirements
- Bachelor's degree in Business Administration, Marketing, Engineering, Communications, or related fields;
- Previous experience in inside sales, account management, or B2B sales;
- Negotiation skills and experience in corporate client relationship management;
- Strong verbal and written communication skills, organized and analytically minded;
- Experience with Bitrix CRM;
- Preferred qualifications:
- Experience in technology or software (SaaS) companies;
- Familiarity with Customer Success and retention and expansion metrics;
- Knowledge of the SE Suite software;
- Interest in developing a career in commercial and strategic areas.
Benefits
- 🩺 SulAmérica Health Plan: No monthly fee for the primary subscriber and only 30% copayment;
- 🤑 Annual Bonus: We recognize and reward your efforts with a special annual bonus;
- 🍎 Meal or Food Allowance: Enjoy meals without payroll deduction, with a benefit of R$880.00;
- 👩🏫 Education Assistance: Scholarships for languages, undergraduate, graduate, or specialization courses, with monthly reimbursement of up to 70%;
- 🏋🏽♂️ TotalPass: Access to a network of gyms, psychologists, and nutritionists across Brazil with an exclusive discount;
- 🦷 Dental Plan: Choose among three comprehensive plans to care for your smile throughout Brazil;
- 🎁 Referral Bonus: Refer a friend and receive up to R$1,000.00;
- 💻 Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert;
- 🏅 Internal and External Training: We invest in your growth with training and development programs;
- 💊 Pharmacy Benefit;
- 💟 Life Insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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