BCBA providing ABA therapy for children with autism at Circle Care Services. Leading instruction for therapists and offering expert treatment and compassionate care to clients.
About the role
- Managing incidents and ensuring operational procedures for third-party systems at Grupo Autoglass. Training staff and facilitating relationships with IT providers for quick resolutions.
Responsibilities
- Deliver training to the area's focal point, guiding them on system use and best practices.
- Act as an intermediary between the team/focal point and the vendor, facilitating problem resolution and addressing system nuances.
- Manage demand prioritization, ensuring that critical issues are handled promptly and efficiently.
- Assist in resolving complex situations or conflicts with the vendor, providing guidance on how to conduct discussions and negotiations.
- Document processes and solutions to ensure knowledge transfer and replicability within the team.
Requirements
- Bachelor's degree completed or in progress in technology, engineering, business administration, or related fields;
- Experience in demand management and problem resolution, preferably in a corporate environment with multiple systems.
- Ability to mediate conflicts and liaise with vendors.
- Knowledge of IT processes, systems management, or technical support is a plus.
- Strong communication, organizational skills, and the ability to prioritize.
Benefits
- Health plan with no monthly fee for you and your dependents;
- Optional dental plan extendable to dependents;
- Psychological support services;
- Expectant parent program with extended maternity leave;
- Wellhub (discounts on gym memberships);
- Transportation voucher;
- Meal or food allowance. At Christmas, we send a generously filled gift basket;
- Opportunity to work with and exchange knowledge daily with an incredible, welcoming team;
- Allya: App offering discounts at various establishments and everyday services;
- We celebrate Grupo Autoglass Employee Day by sending a small gift to all employees;
- Opportunities for professional growth;
- Culture of feedback and development;
- Access to the Grupo Autoglass Corporate Education Portal with over 200 free courses and certificate issuance;
- Galena: Discounts on more than 150,000 courses for employees;
- A highly collaborative and challenging work environment with strong innovation and continuous improvement culture;
- Breakfast and afternoon refreshments;
- Relax moment: relaxing massage at your workstation;
- Adjacent area at Headquarters with a gamer room, café, barber shop, beauty salon and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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