Hybrid IT Vendor Relationship Analyst

Posted 3 weeks ago

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About the role

  • Deliver training to the area's focal point, guiding them on system use and best practices.
  • Act as an intermediary between the team/focal point and the vendor, facilitating problem resolution and addressing system nuances.
  • Manage demand prioritization, ensuring that critical issues are handled promptly and efficiently.
  • Assist in resolving complex situations or conflicts with the vendor, providing guidance on how to conduct discussions and negotiations.
  • Document processes and solutions to ensure knowledge transfer and replicability within the team.

Requirements

  • Bachelor's degree completed or in progress in technology, engineering, business administration, or related fields;
  • Experience in demand management and problem resolution, preferably in a corporate environment with multiple systems.
  • Ability to mediate conflicts and liaise with vendors.
  • Knowledge of IT processes, systems management, or technical support is a plus.
  • Strong communication, organizational skills, and the ability to prioritize.

Benefits

  • Health plan with no monthly fee for you and your dependents;
  • Optional dental plan extendable to dependents;
  • Psychological support services;
  • Expectant parent program with extended maternity leave;
  • Wellhub (discounts on gym memberships);
  • Transportation voucher;
  • Meal or food allowance. At Christmas, we send a generously filled gift basket;
  • Opportunity to work with and exchange knowledge daily with an incredible, welcoming team;
  • Allya: App offering discounts at various establishments and everyday services;
  • We celebrate Grupo Autoglass Employee Day by sending a small gift to all employees;
  • Opportunities for professional growth;
  • Culture of feedback and development;
  • Access to the Grupo Autoglass Corporate Education Portal with over 200 free courses and certificate issuance;
  • Galena: Discounts on more than 150,000 courses for employees;
  • A highly collaborative and challenging work environment with strong innovation and continuous improvement culture;
  • Breakfast and afternoon refreshments;
  • Relax moment: relaxing massage at your workstation;
  • Adjacent area at Headquarters with a gamer room, café, barber shop, beauty salon and much more!

Job title

IT Vendor Relationship Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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