Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Experienced IT Technician providing hybrid support for clients in the Detroit Metro area. Responsible for troubleshooting, network setup, and client interactions in a fast-paced environment.
Responsibilities
- Work full time in the Detroit Metro area
- Shadow and learn during the first week
- Transition to an active role in troubleshooting and on-site projects during the second week
- Handle remote troubleshooting tickets and on-site visits in the following weeks
- Set targets for billable hours, increasing weekly
- Work closely with clients to guide purchasing decisions and implement new services
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls)
- Extensive experience in virtualization and networking
- Above and beyond customer service
- Bachelor's degree
- IT-related certifications
- MSP Experience
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Middleware / IIS Administrator maintaining IIS web servers and collaborating on Azure components. Ideal for proactive professionals with strong problem - solving skills in a customer - oriented environment.
Middleware / IIS Administrator role collaborating with Application Support to manage web application environments. Requires expertise in C#, IIS, cloud components, and scripting.
Providing expert - level billing technical assistance as a Technical Billing Support Engineer. Collaborating across teams for customer success in a high - performing support environment.
Technical Support Specialist providing troubleshooting and support for Kenwood Land Mobile products. Engaging with dealers and customers by providing technical assistance and training as needed.
Helpdesk Support Technician providing technical support and troubleshooting for desktop equipment in a healthcare company. Involves software and hardware issue resolution and deployment of desktop systems.
Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
Associate Technical Support Engineer involved in trade life cycle and investment operations at EXL. Responsibilities include reconciliation and coordination of break investigations for public and private assets.
MLOps Support Engineer in charge of operational support for AI/ML solutions ensuring system stability in production. Responsible for monitoring and incident management of ML models and pipelines.