Senior IT Engineer designing and delivering endpoint solutions at Honeywell. Ensuring security, reliability, and compliance in enterprise computing environments.
About the role
- IT Support Specialist providing high-quality technical support for Funnel employees’ technology needs. Managing helpdesk requests, troubleshooting devices, and assisting with onboarding in a hybrid environment.
Responsibilities
- Provide timely and professional support for internal IT requests through our helpdesk system
- Troubleshoot and resolve hardware, software, and access issues across Mac and Windows devices
- Assist with new hire onboarding, laptop setup, and offboarding tasks
- Manage user accounts and access within core systems such as Rippling, Google Workspace, and JumpCloud
- Maintain and update device inventory and asset tracking records
- Support audit and compliance activities (SOC 2, access reviews, vendor assessments, etc.)
- Collaborate with the IT Manager on system improvements, automations, and documentation
- Contribute to IT process development and continuous improvement initiatives
- Assist in preparing and maintaining user guides, FAQs, and internal documentation
- Foster a culture of continuous improvement, security awareness, and collaboration within the company.
- Performs other duties as assigned and modified at the manager's discretion.
- May be expected to work irregular hours to support a distributed workforce across the United States.
- Travel: <5%
Requirements
- 2–4 years of IT support or IT operations experience in a SaaS or hybrid-work environment
- A high school diploma or GED equivalent is required; a bachelor's degree or certifications in Information Technology, Computer Science, or related field preferred.
- Hands-on experience with Google Workspace, Rippling (or other MDM), and SSO tools such as JumpCloud or Okta
- Strong troubleshooting skills across macOS and Windows operating systems
- Experience supporting end-user devices, software, and peripherals
- Familiarity with ticketing/helpdesk systems and IT service workflows
- Excellent communication and customer service skills, with a focus on clear and friendly support
- Highly organized with the ability to prioritize and manage multiple requests
- Knowledge of IT security best practices and willingness to support compliance requirements
Benefits
- Health insurance
- Dental and Vision insurance
- Company paid Life/AD&D
- Long-term Disability insurance
- Short-term Disability insurance
- Term Life insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 2% company match
- EAP
- Remote/Hybrid Opportunities
- Uncapped Discretionary Time off
- Sick Leave
- 13 paid holidays
- One time remote work stipend
- Employee recognition program
- Employee-led Groups (ELG’s)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Digital Assurance & Transparency Manager overseeing IT controls, ensuring compliance and managing client relationships in a technology - focused environment.
Senior IT Administrator managing technology and improving efficiencies at Family Service League. Responsible for security, networking, and SaaS applications management.
Night Audit Manager at Maison Boissière ensuring professional client reception and hotel operations. Overseeing check - in/check - out procedures and managing nightly administrative tasks.
Technical Helpdesk Engineer providing support for Scania's technical systems and working with modern trucks. Engaging in troubleshooting and practical solutions with global teams.
Manager providing tactical leadership for the Physical Damage and Subrogation teams in the Auto Claims division. Responsible for daily operations and strategic direction within the culture of NYCM Insurance.
Analista de Infraestrutura de TI Júnior gerenciando a infraestrutura de TI da Vetta. Atendendo demandas de suporte e monitorando recursos operacionais.
IT Support for Gastronomy and Kassensysteme in 1st & 2nd Level Support at Gewinnblick GmbH. Engaging with customers to ensure their digital systems run reliably and efficiently.
Senior Enterprise Architect at Crown Commercial Service converting business strategy into technical roadmaps. Responsible for technical governance, architecture alignment, and ensuring solution resiliency.
Enterprise Architect responsible for architectural leadership in technology strategy. Shaping execution and influencing executive decisions within a complex technology landscape.