IT Manager responsible for internal IT services and Managed Service Provider oversight at a UK company. Ensuring IT stability, security, and effectiveness in a hybrid work environment.
About the role
- IT Support Specialist providing end user support to 250+ employees in a hybrid role at GHJ. Responsible for troubleshooting IT issues and ensuring employee IT needs are met.
Responsibilities
- Provide end user support to our 250+ employees remotely and in person in our Los Angeles Office.
- Leverage critical thinking skills to provide solutions troubleshoot IT issues and take appropriate actions to resolve.
- Assist GHJ end users with Tier 1 support issues and escalate issues to Senior IT Staff as needed.
- Report directly to the IT Director and work closely with GHJ’s IT Team to address IT issues that arise and develop long-term solutions.
- Ensure employees have all they need from IT to function well in their roles.
Requirements
- Excellent customer service skills
- Ability to react quickly and effectively to end-user IT needs
- Willing to challenge our thinking
- Ability to work in a highly collaborative environment
- Process oriented
- Critical Analytical thinking skills
- Understanding of basic computer and applications troubleshooting best practice
- 1-2 years of related experience in a customer service-oriented IT support role
- Exceptional customer service skills required
- Strong communication and interpersonal skills
- Familiarity with Entra ID, Intune, and Microsoft 365 Admin
- Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
- Experience supporting and resolving computer issues for both local and remote customers
- Experience working for an accounting or other professional services firm a plus, but not necessary
- Associates Degree in Computer Science or related field is preferred
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