CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide 1st and 2nd line support for end-users across Windows, macOS, and mobile environments.
- Manage user accounts, permissions, and licensing across systems such as Active Directory, Office 365, Azure, Rippling, and Google Workspace.
- Support onboarding and offboarding processes, including device provisioning, access setup, and user training.
- Administer endpoint security and device management solutions (e.g., Intune, JAMF, Microsoft Admin, CrowdStrike).
- Maintain and troubleshoot IT hardware, networking, printers, VPNs, and peripherals.
- Administer collaboration and productivity platforms (Teams, Slack, Notion).
- Monitor, triage, and resolve IT tickets, ensuring SLAs are met and escalating when necessary.
- Support AV setups and video conferencing for meetings and events.
- Maintain accurate IT documentation, including asset management, processes, and knowledge base articles.
- Coordinate with external vendors for hardware repairs, replacements, and license renewals.
- Ensure compliance with IT security, GDPR, and data protection policies.
- Contribute to continuous improvement of IT processes, automation, and efficiency initiatives.
Requirements
- 3+ years of IT support or systems administration experience in a corporate environment.
- Strong knowledge of Windows 7–11, macOS, Linux (basic).
- Experience with Active Directory, Intune, JAMF, Rippling.
- Experience with collaboration & ticketing tools: JIRA, ZenDesk, Slack, Teams, Confluence, Notion.
- Knowledge of networking & hardware: TCP/IP, DNS/DHCP, imaging, provisioning, cabling & patching.
- Hands-on experience with security tools and principles (endpoint protection, SSO, MFA, IAM).
- Strong troubleshooting skills and ability to resolve issues independently or escalate effectively.
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Organised and detail-oriented, with experience maintaining documentation and IT asset registers.
- Ability to work under pressure, prioritise tasks, and meet deadlines in fast-paced environments.
Benefits
- We offer a truly hybrid and flexible working environment and the opportunity to be at the forefront of AI-driven advisory services. You’ll be part of a highly collaborative, flat-structured culture, empowered to contribute to the way we scale our business and support our clients.
- Inclusive and accessible recruitment process; accommodations under the Equality Act 2010 for interview adjustments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PG
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