Tier 2 IT Support Specialist providing technical support for Commonwealth of Pennsylvania users and infrastructure. Troubleshooting hardware/software issues and ensuring compliance with state policies.
About the role
- IT Support Specialist providing technical support to employees across various platforms in a hybrid work environment. Responsibilities include issue tracking, system configuration, and IT project support.
Responsibilities
- Provide timely and effective technical support to our employees via ticketing system, email, chat, and in-person/remote sessions
- Log and track IT issues, ensuring proper documentation and timely resolution
- Install and maintain IT equipment and software, supporting employees and office needs
- Configure and manage systems across Windows, Apple, and Linux platforms for security and efficiency
- Contribute to internal IT projects, such as system upgrades, office expansions, and the implementation of new technologies
- Create and maintain clear, user-friendly documentation and knowledge base articles for common issues and procedures
- Manage IT inventory, including hardware and software licenses
Requirements
- A minimum of 1-2 years of experience in an IT support or helpdesk role
- Proven experience supporting Windows, macOS and Linux, environments
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Hands-on experience with user account management (e.g., Active Directory, LDAP)
- Familiarity with helpdesk ticketing systems (e.g., Jira Service Management, ServiceNow)
- A proactive, "get-it-done" attitude and a strong sense of ownership
- The ability to manage multiple open issues at once
- A collaborative spirit, capable of working effectively both independently and as part of a team
- A service-oriented mindset
Benefits
- Comprehensive compensation package (based on your experience)
- Hybrid work model
- 30 days annual leave
- Educational learning opportunities to support each employee's professional growth journey
- Sports activities, team building, and informal gatherings
- Free drinks, fruit, and ice cream
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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