About the role

  • Central point of contact for all IT-related questions from colleagues
  • Receive, document and handle faults, requests and incidents
  • Resolve common issues independently, e.g., software installations, hardware problems
  • Escalate more complex cases in a structured manner to 3rd level or specialists within the team
  • Bring order to the ticketing system and maintain focus on priorities
  • Maintain high service quality

Requirements

  • Completed vocational training in IT (e.g., Fachinformatiker Systemintegration) or equivalent experience
  • Solid knowledge of the Windows environment (clients, Active Directory, Microsoft 365)
  • Basic knowledge of networking and hardware
  • Experience working with ticketing systems; ITIL fundamentals are a plus
  • Structured, service-oriented way of working
  • Patience and a friendly manner
  • Very good German language skills, both written and spoken

Benefits

  • 30 days of vacation
  • Flexible working hours
  • Hybrid working model
  • Exciting tasks and ongoing professional development
  • Employee benefits (e.g., JobRad, employee travel discounts, employer contribution to capital-forming benefits (VWL), company pension scheme)

Job title

IT Support Specialist – 1st & 2nd Level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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