About the role

  • Provide Tier 2/3 technical support for end users in your region via Jira Service Management.
  • Manage and maintain the macOS fleet through Jamf Pro, including enrollment, compliance, and patch management.
  • Support Google Workspace administration (user lifecycle, mail routing, permissions, and group management).
  • Administer SSO/MFA platforms (OneLogin or similar) — user provisioning and application assignments.
  • Coordinate hardware logistics for your region — procurement, shipping, RMA, and local vendor management.
  • Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.
  • Maintain asset records and documentation in our IT systems.
  • Participate in global projects (automation, onboarding/offboarding improvements, and process documentation).

Requirements

  • 4+ years in IT Support, Service Desk, or Systems Administration.
  • Strong macOS expertise (Jamf Pro, ABM/DEP).
  • Hands-on experience with Google Workspace and SSO/MFA platforms.
  • Familiarity with networking fundamentals (DNS, VPN, etc.).
  • Excellent communication skills and ability to work across time zones.
  • (Preferred) Experience with automation/scripting (Python).

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

IT Support Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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