Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
About the role
- Providing training, technical support, and educational program development in HVAC for Granite Group Wholesalers LLC. Collaborating with internal staff and client presentations to enhance product understanding and sales.
Responsibilities
- Prepare sales aids, stock lists, match up forms etc for internal and customer use
- Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers
- Development and updating of a variety of HVAC certification programs as necessary
- Responds in a timely manner to customers and TGG associates seeking technical support
- When necessary, visit job sites with customers and vendors
- Tracks income and expenses for all training
- Coordinates learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development group
- Facilitate and support the integration of company marketing concepts and strategies within the sales function and convey integration methods to the branch staff
- Accompany outsides sales team and branch managers during client presentations; proactively secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy
- Collaborate with purchasing and branch staff to collectively identify the necessary HVAC products for servicing the marketplace
- Interface with new hired and tenured employees to ensure that the HVAC sales training program addresses, both, current and future organizational needs
- Work with VP of Marketing and manufacturers representatives to set up counter days and other educational functions for The Granite Group staff and customers
- Perform all duties in a consistently safe manner and adhere to all company safety policies
- Be familiar with Wrightsoft to assist branches who need help with this program
Requirements
- Development, implementation and maintenance of educational materials for HVAC product and services training
- Become certified trainer in vendor training programs (Kohler, Mitsubishi)
- Monitors the HVAC training programs to evaluate their effectiveness and recommend modifications as necessary
- Functions as an internal consultant on HVAC product lines to assess, measure, and enhance the performance of employees
- Maintain records of HVAC training activities and employee attendance and progress.
- Continuously participate in increasing knowledge of HVAC products, local and federal requirements, technological advances and strategies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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