Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
About the role
- Software Engineer responsible for analyzing and resolving bugs in existing systems for clients. Managing support tickets and maintaining technical documentation in Thailand.
Responsibilities
- Take full ownership of existing systems, analyzing and resolving bugs or performance issues during the maintenance phase.
- Bridge the gap between technical complexity and client understanding, maintaining strong professional relationships.
- Independently manage and prioritize support tickets based on urgency and impact without constant supervision.
- Dive deep into codebases to identify underlying issues and implement sustainable long-term fixes.
- Maintain and update technical documentation to streamline team troubleshooting and efficiency.
Requirements
- Strong expertise in NextJS and NestJS.
- At least 1 year in Software Development or Technical Support roles.
- Professional communication with high empathy and excellent interpersonal skills.
- Highly self-managed, able to multitask and deliver under pressure.
Benefits
- Work from Home & Flexible Working Hours.
- Choose Your Gear: Mac or Windows – you pick!
- Comprehensive Benefits
- Choose Your Gear: Work on the setup you prefer—Mac or Windows, you pick!
- Grab Credits
- Free language courses, certificate fee coverage, and job-related training.
- 10+ days of annual leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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