Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
About the role
- IT Support Engineer providing first-line technical support for clients in a hybrid setting. Ensuring quick resolution of IT issues and maintaining operational efficiency.
Responsibilities
- Provide first-line technical support to clients
- Ensure prompt resolution of common IT issues
- Deliver exceptional customer service
- Triage incidents effectively and escalate complex issues
- Maintain smooth day-to-day IT operations for clients
Requirements
- 12-18 months experience in a technical support or service desk role
- Basic understanding of end-user support principles
- Working knowledge of Windows 10/11 and macOS environments
- Understanding of core Microsoft 365 applications
- Knowledge of user account creation and password resets
- Awareness of fundamental networking concepts
- Understanding of ticketing systems and ITIL-based support processes
- Familiarity with remote access software
- Basic knowledge of common security risks
- Ability to follow and contribute to technical documentation
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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