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Hybrid IT Support Engineer – 1st/2nd Level

at empower
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Posted 3 weeks ago

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About the role

  • You handle the installation, configuration, and deployment of our software for new customers
  • In addition, you support existing customers by applying updates and performing professional troubleshooting
  • You advise customers on technical installation and rollout scenarios for our software within their IT infrastructure
  • As the central point of contact, you independently and efficiently analyze, classify, and resolve customers' technical inquiries
  • You work closely with Development and Customer Success teams to resolve complex customer issues and ensure high service quality
  • You take ownership of the entire technical implementation process and, when needed, coordinate alignment between customers and internal specialists

Requirements

  • A degree in Computer Science, completed training as an IT specialist (m/f/d), or an equivalent qualification
  • Motivated career changers with an interest in IT are also welcome
  • You already have initial professional experience in technical IT support, system administration, or IT customer support, ideally in a software environment
  • You have hands-on experience with Microsoft Azure, Active Directory, and SQL Server environments
  • You have a solid understanding of network and security topics such as SSL certificates, firewalls, and proxies, and can independently analyze log files for troubleshooting
  • Ideally, you have practical experience working with databases and SQL queries
  • You are proficient with common MS Office applications
  • You communicate clearly, confidently, and proactively in both German and English, verbally and in writing
  • You work independently, in a structured and reliable manner, and are solution-oriented
  • Strong customer orientation, teamwork skills, and a hands-on mentality complete your profile.

Benefits

  • You will become part of a great team where every individual counts and enjoys coming to work
  • You will receive comprehensive and detailed onboarding to become an expert in your field
  • Extensive internal and external training and development opportunities
  • Home office with regular presence in our Cologne office (1–2 times per month)
  • 30 days of vacation, every last Friday of the month off, and attractive compensation
  • Modern workplace in the heart of Cologne

Job title

IT Support Engineer – 1st/2nd Level

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

AzureFirewallsSQL

Location requirements

HybridCologneGermany

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