Technical Support Associate providing assistance to hearing care professionals and troubleshooting technical inquiries for Sonova's hearing solutions. Join a collaborative team in improving audiological customer support.
About the role
- Support Technician responsible for troubleshooting and maintaining Fire Station Alerting System at PURVIS Systems. Collaborating with teams to ensure efficient operation and repair of critical audio systems.
Responsibilities
- responsible for the troubleshooting, maintenance, and repair of our Fire Station Alerting System
- able to work independently and as part of a team
- serve as a front-line specialist for troubleshooting amplifiers, speakers, audio wiring, signal flow, and audio-related failures
- support associated hardware, software, and network components
- conduct system checkouts and device setups in preparation for shipping to customers
- provide on-call troubleshooting, escalating, and working with Tier2 when required
Requirements
- 2+ years of work-related experience in the field of IT Support, preferred
- Associate’s Degree or higher in Information Technology, Computer Science or related field
- Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience
- Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10
- Must have working knowledge of standard network protocols
- Candidate must demonstrate experience in system deployments
- Knowledge of troubleshooting hardware related issues remotely
- Hands-on experience with professional or commercial audio systems, including amplifiers, speakers, mixers, or digital signal processors
- Strong understanding of audio troubleshooting
Benefits
- comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality
- equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type
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