Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
About the role
- IT Support Agent providing application support and troubleshooting in a fast-paced environment. Collaborating closely with internal teams and vendors to ensure optimal system performance.
Responsibilities
- Serve as the first point of contact for application-related inquiries and support requests
- Troubleshoot, diagnose, and resolve software and application issues, escalating to Tier 2/3 as needed
- Manage incoming tickets, incidents, and service requests through the IT service management system
- Install, configure, and update applications across user environments
- Provide user training, documentation, and guidance on system functionality and best practices
- Collaborate with application owners, developers, and vendors to support patches, upgrades, and enhancements
- Assist with system testing, validation, and quality assurance of application changes
- Monitor application performance and proactively identify areas for improvement
- Maintain detailed records of support activities, resolutions, and knowledge base materials
- Support user account management and access controls within supported applications
Requirements
- Customer-focused
- Analytical
- Experienced in supporting enterprise applications in a fast-paced environment.
- IT support experience.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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