CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Support the onboarding of new hires - install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals
- Provide guidance, assistance, coordination and follow-ups on client questions and problems to provide superior customer experience
- Respond to requests for technical assistance in person, via ticketing system or over the phone
- Troubleshoot system and network problems, diagnose, and solve hardware/software faults
- Follow, document, and initiate the creation of internal IT procedures, workflows and guides
- Maintain and support in-office IT equipment - computers, printers, phones, conference rooms, TVs, and back-office systems
- Ensure that system records and procedures are accurate and current
- Maintain and track IT equipment inventory stock to support everyday activities
Requirements
- Experience supporting Windows (must) and MacOS operating systems
- Experience working with ServiceNow
- Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
- IT backend environment understanding (GPO, Single Sign-On, Active directory, O365)
- Ability to work under pressure in a multi-tasking environment
- Service-oriented, with a can-do attitude, great human relations
- High-level English – Verbal & Writing (English used most of the time)
Benefits
- Private Medical Insurance
- Office and home hybrid working
- Global bonus plan
- Volunteering programs
- Prime location office close to Tel Aviv train station
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PG
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