Family Partner joining Children's After School Program supporting youth with therapeutic needs. Responsibilities include supervision, documentation, and support for families in their communities.
About the role
- Provides first-level IT support handling employee queries and technical issues at Paychex. Following policies for issue tracking and advocating for process improvements within the organization.
Responsibilities
- Provides first-level support in multiple products or applications.
- Receives calls from internal employees.
- Follows documented policies and procedures for effective request/issue recording and tracking.
- Keeps end users informed on request or incident status and progress.
- Makes an assessment of requests/incidents, attempting to resolve them or refers them to second-line support.
- Utilizes, adds to, fixes, or flags various reference manuals.
- Ensures adherence to Paychex standards.
- Responsible for adhering to phone queue and click to chat staffing schedules.
- Complies with internal and external auditing requirements.
- Advocates on behalf of end user and business partners for process improvements.
Requirements
- Bachelor's Degree in Business or Computer Science - Preferred
- 1 year of experience in Customer Service or Product Support.
Benefits
- Health insurance
- Opportunities for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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