Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- IT Project Manager leading Operations processes and projects for software products. Ensuring structured workflows and managing teams with a focus on technology and sustainability.
Responsibilities
- Strategic management of operations processes, including coordinating the implementation of the roadmap
- Independent management and leadership of IT projects
- Coordination of the teams involved and interfaces (internal and external)
- Ensuring a structured project workflow and timely delivery
- Budget responsibility and cost optimization
- Documentation, monitoring and continuous improvement of processes
- Setting objectives for the area and continuously monitoring progress
- Preparing and presenting decision papers for management
Requirements
- Degree or vocational training in Computer Science, Business Informatics, or a comparable field
- At least 5–7 years of professional experience as an IT system administrator, including experience in project management and/or technical leadership of an IT team
- Knowledge of agile IT project management
- Strong communication skills
- Structured and transparent way of working
- Forward-looking mindset and interest in sustainable IT solutions
- Fluent German and English, both written and spoken
Benefits
- Full-time remote position
- Attractive workspace at our headquarters in Meerbusch
- Regular office presence (once per week)
- Collegial and family-like atmosphere
- Flexible working hours and workspace models
- Comprehensive onboarding, including a buddy/mentoring program
- Wide range of training and development opportunities
- Company bike leasing (JobRad)
- Company pension scheme
- Mobility budget
- Employee savings contributions (vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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