About the role

Technical Deployment Manager at Docebo, providing consulting services and managing projects for customer onboarding on the AI-powered learning platform.

Responsibilities

Partner with customers from various countries, managing multiple projects concurrently.
Work with customers to identify and document Success Criteria
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
Develop SQL queries to be installed on customer’s platform as custom reports
Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
Prevent, identify, quantify and communicate risks internally and externally
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

3+ years of relevant work experience in a customer facing role in a Saas company.
Minimum of 1 year of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
Basic knowledge of SSO protocols
Basic knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)
Basic SQL knowledge
Good understanding of consulting processes and SaaS software implementation
A natural inclination to resolve customer problems and help them be highly successful
Fast learner, excited and willing to learn new technology on an ongoing basis
Ability to write effective technical documentation
Ability to travel as required (10% or less)
Proficiency in English and German languages, spoken and written. Business knowledge of other languages (especially Italian, French, and Spanish) is a plus.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.