Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Define, deploy and/or lead systems/applications and/or technical infrastructure operations to support clients and applications
- Identify, recommend, source, negotiate and implement improvements/solutions to enhance customer experience, availability, and/or reduce cost
- Influence product direction, foresee issues and gaps, identify solutions
- Manage complex application deployment in load balanced service-oriented environment
- Test, debug, and performance analyze and document environment components
- Research/analyze business requirements to evaluate and recommend optimal solutions
- Develop and configure environments from conceptualization through stabilization using various platforms
- Troubleshoot initial failures, coordinate resolution efforts and communicate with appropriate members
- Work with Architects to ensure environment modifications interact appropriately
- Develop and recommend technical strategies and solutions to maintain and/or expand service levels
- Collaborate with business leaders, IT professionals, vendors / outsourced partners
- Lead/contribute to project management processes conduct pre and post implementation reviews
- Integrate technical solutions with the business environment, ensuring seamless delivery
- Ensure appropriate security levels and compliance with DRP/BRP
- Maintain external profile, contribute to leading edge initiatives
- Act as an expert resource providing insight and recommendations based on industry and technology trends
Requirements
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years relevant experience
- Ability to work effectively as a team and support others
- Prior experience with systems/application operations, technical infrastructure operations, and complex application deployment
- Experience with troubleshooting, testing, debugging, and performance analysis of environment components
- Experience in collaborating with business leaders, IT professionals, vendors/outsourced partners
- Knowledge of security, disaster recovery plans, production capacity guidelines, and compliance
- Experience in project management processes, pre and post implementation reviews
- Subject matter expertise across multiple operational support areas
- Experience monitoring, coaching/educating IT professionals
Benefits
- base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, reward and recognition programs
- training and onboarding sessions
- mentorship and training programs
- development conversations and performance conversations
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TH
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