CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Work with senior leadership team to prioritize, scope and plan business milestones
- Build technical rollout plans to reach business milestones
- Foster a positive culture in line with Beyond Identity values
- Actively coach and mentor team members in their careers
- Be a reliable decision maker
- Oversee the entire internal IT stack for a global, remote workforce
- Manage cloud services, identity solutions, and endpoint protection
- Manage hardware and software for employees on a range of operating systems, including Windows, macOS, iOS, and Android
- Lead the internal deployment of Beyond Identity’s own software on employee devices in a "dogfooding" capacity
- Serve as the primary point of contact for IT escalations and vendor management
- Articulate complex IT concepts to non-technical stakeholders and provide regular updates to leadership
- Maintain a regular presence at the NYC office a few days each week (hybrid role)
Requirements
- Proven experience as a remote IT Manager for a global, distributed company
- A track record of managing and supporting a remote workforce
- Deep expertise in a variety of internal IT infrastructure tools and systems, including Active Directory, Microsoft Entra ID, Intune, and Crowdstrike
- Experience with a range of operating systems, including Linux, Windows 10, Windows 11, macOS, iOS, and Android
- Demonstrated ability to manage internal deployments of security software and to collect and synthesize structured feedback from internal users
- Excellent written and verbal communication skills
- Strong analytical thinking and a proactive approach to solving complex problems, with the ability to remain calm under pressure
- The capacity to thrive in an ambiguous or complex problem space with a high degree of ownership and autonomy
- A proven ability to work cross-functionally with stakeholders across the business and a commitment to continuous learning and professional growth
Benefits
- Unlimited PTO plus 13 Paid Company Holidays
- Generous Medical, Dental, and Vision Plans
- HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
- Paid Parental Leave
- 401K Plan
- Fun Company Events
- Competitive Salary + Equity Compensation Packages
- Weekly company meetings led by our CEO promoting transparency and communicating company news
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
PG
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